Madre Integrated Engineering | Full time
· Provide advanced diagnostics at system,application and infrastructure level for the system.
· Carry out root-cause analysis for major andrecurring incidents and own the permanent fix.
· Open and manage OEM back-to-back support casesunder the same ticket and SLA clock.
· Own configuration, firmware and softwaremaintenance and coordinate manufacturer releases and upgrades.
· Own the preventive-maintenance procedures andpredictive monitoring for the system.
· Maintain the design documents, SOPs andknowledge base; mentor and sign off Level-2 competence.
· Provide technical assessment to the ChangeAdvisory Board for changes to the system.
· Operate 24x7 monitoring, correlate and triageevents, and feed incidents into the service; maintain monitoring coverage afterchanges.
· Network monitoring/NMS certification; ITIL;senior-technician background.
Experience. 4or more years hands-on with the specific system in a comparable environment.
· Diagnostic and root-cause skill.
· Documentation and mentoring.
· Advanced-incident resolution within SLA.
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