24x7 NOC Engineer: Incident Response & System Reliability

Madre Integrated Engineering | Full time

• Provide advanced diagnostics at system, application and infrastructure level for the system.
  
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
  
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
  
• Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
  
• Own the preventive-maintenance procedures and predictive monitoring for the system.
  
• Maintain the design documents, SOPs and knowledge base: mentor and sign off Level-2 competence.
  
• Provide technical assessments to the Change Advisory Board for changes to the system.
  
• Operate 24x7 monitoring, correlate and triage events, and feed incidents into the service; maintain monitoring coverage after changes.
  

#J-18808-Ljbffr