Account Management Lead [Creative & Digital Agency]

Position: Full-time, Hybrid | Lower Parel, Mumbai

Paper Plane Tales is looking for an Account & Project Management Lead to keep our client work, teams and timelines moving smoothly.

You should have 4+ years of experience in a digital marketing agency, creative studio or similar environment , with strong experience in account management, client servicing and project management.

This is a role for someone who genuinely enjoys making things happen . Someone who can look at 10 moving pieces, figure out what needs to happen next, get the right people moving, spot problems early and keep everyone aligned.

Project & people management are the most important skills for this role.

You should also have a good understanding of brand-building and digital marketing services including branding, websites & technology, campaigns, social media, content, performance marketing and more.

Creative and strategic thinking, experience working with freelancers, and an understanding of agency commercials are a bonus.

The agency: Paper Plane Tales is a boutique, strategy-first creative agency that builds and curates teams of experts for fast-growing brands.

We work across brand strategy, creative, content, social media, campaigns, websites, technology and digital marketing.

We hire selectively, and culture fit is important to us.

Job Description

Role title: Account Management Lead

Position: Full-time, hybrid (Lower Parel, Mumbai)

Skills:

• Project management and operational efficiency
• Creative ideation and basic knack for content
• Presentation and pitch decks
• Great people skills
• An eye for detail

Job Role:

Account & Project Management

• Own end-to-end execution of client projects, from planning to delivery
• Build and manage project timelines, task lists and priorities
• Coordinate internal teams, freelancers and external partners
• Keep deliverables moving and proactively identify delays, dependencies and bottlenecks
• Ensure briefs are clear and teams have what they need to execute
• Maintain visibility on project status, budgets, timelines and key deliverables
• Escalate issues early and come to the team with solutions, not just problems

Client Management

• Manage day-to-day client communication and relationships
• Keep clients updated on progress, timelines and deliverables
• Understand client requirements and translate them into clear internal actions
• Identify opportunities to improve the account experience and grow the relationship

Team & Freelancer Management

• Coordinate and manage internal teams across multiple projects
• Work with PPT's freelancer network to identify, brief and manage the right talent for projects
• Ensure teams have clear ownership, timelines and expectations
• Keep people accountable while maintaining a healthy working relationship

Strategy & Growth

• Bring strategic and creative inputs where relevant
• Understand PPT's services well enough to identify opportunities for upselling and cross-selling
• Support new business pitches, presentations and proposals
• Contribute to account planning and growth discussions

Paper Plane Tales brand

• Support marketing and brand-building initiatives for Paper Plane Tales
• Help improve internal processes and ways of working as the agency grows

Apply on LinkedIn OR email us on with your profile and highlight work experience relevant to our job role.

Please don't do both.

Website: paperplanetales.com