Account Manager

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Job description (Responsibilities & Accountabilities)

• Responsible to adhere to and work towards achieving the business measures, set guidelines, company’s standard operating procedures and strategies.
• Responsible to provide the sourcing specialist with the complete job description and terms and conditions for the requested job search.
• Responsible to strengthen client relationships and ensure the successful continuance of business from the Clients.
• Obtain regular feedbacks from the clients and adopts strategies to improve the service performance in co-ordination with the CCO and COO.
• Responsible to adhere to MPH Quality Management System while performing the tasks.
• Ensure client satisfaction in all aspects and consistent growth in revenue/ profit margin as targeted by the Management.
• Coordinates with the sourcing specialists to obtain the suitable resume’s matching the client’s requirements.
• Schedule client interviews.
• Obtain feedback from the Client after the interview and finalize the commercial proposal if the consultant is to be mobilized
• Studies the terms and accords approval for contract.
• Ensure that all documents related to mobilization are forwarded to the clients.
• Co-ordinate with Contracts and Logistics, Finance and Business Development Departments in resolving issues related to Operations.
• Follow up with Client/ Sourcing Specialists on matters related to Recruitment.
• Responsible to generate and forward Direct Hire Information/ contract Information Sheet to Contracts & Logistics, HR and Finance.
• Negotiates with the Consultant/ Client and finalize the terms and conditions during the contract renewal/ amendment.
• Prepares monthly Performance Reports as required by the Operations Director.
• Prepares Clients visit reports and circulate to Operations Director and Commercial Director.
• Generate projections (evolved from client visits), appraise the Operations Director during monthly Account Review Meetings of the projections anticipated from three months and above; for intimating the Head of Sourcing to be ready with the required No. of suitable resumes for anticipated requirements.
• Responsible to be adept with the competitor information for the projects/ clients assigned and appraise the CCO and COO.
• Responsible to do Lost/ Won Business Analysis.

Educational Qualification, Skills & Experience

• Degree in any Discipline
• 2 to 3 years’ experience in similar industry, Oil and Gas industry awareness is a plus.
• Ability to communicate fluently with Clients and understand their requirements. Fluent in English speaking and writing skills are mandatory.
• IT skills like MS Word, Excel and PowerPoint is mandatory
• Ability to harness a working environment which encourages teamwork, energy and creativity.
• Strong leadership and excellent problem-solving skills.
• Update the CRM for all the processes related to lead (New opportunities) and operation process
• Willingness and ability to travel

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