Account Manager

Company Description Bryan Jacobs State Farm Agency serves customers across the entire state of Mississippi from its convenient Gulfport location on Hwy 49. The team focuses on supporting residents and new arrivals in communities such as Gulfport, Long Beach, Biloxi, Saucier, Woolmarket, Diberville, and Ocean Springs. The agency offers a wide range of insurance products, including auto, home, renters, condo, life, health, small business, boat, RV, motorcycle, and recreational vehicle coverage. Team members prioritize educating customers about insurance options and helping them prepare for unexpected moments in life. The agency is active in local business and community organizations and provides easy access for customers, including ample free parking.

Role Description The Account Manager is a full-time, on-site role based in Gulfport, MS. This position is responsible for building and maintaining long-term customer relationships, providing personalized insurance guidance, and supporting customers through policy selection, changes, and renewals. Day-to-day tasks include responding to inquiries, preparing quotes, processing applications, and assisting with billing or coverage questions. The Account Manager will proactively review coverage options, identify additional ways to meet customer needs, and follow up on leads generated through marketing and community outreach. The role involves collaborating with the agency team, maintaining accurate records in agency systems, and ensuring a professional, welcoming customer experience in the office and over the phone.

Qualifications

• Candidates should possess strong customer service and relationship-building skills, including active listening, empathy, and clear communication.
• Candidates should possess sales and negotiation skills, with the ability to identify customer needs, present solutions, and confidently discuss insurance products and options.
• Candidates should possess organizational and administrative skills, including attention to detail, time management, and proficiency with computer systems and basic office software.
• Candidates should possess problem-solving and analytical skills to interpret policy information, evaluate coverage needs, and resolve customer issues efficiently.
• State insurance producer licensing (or ability to obtain within a defined timeframe) in relevant lines such as property, casualty, life, and health is strongly preferred.
• Prior experience in insurance, financial services, retail banking, or a customer-facing sales environment is beneficial.
• High school diploma or equivalent required; post-secondary education in business, finance, communications, or a related field is a plus.
• Ability to work on-site in Gulfport, MS, maintain a professional demeanor, and collaborate effectively within a small team environment.