Account Manager ( Client Servicing )

Job Description – Account Manager, Client Servicing

Company: Alchemist Marketing Solutions

Location: Mumbai

Department: Client Servicing

Role: Account Manager – Client Servicing

Domain: Real Estate | Mainline Advertising

Experience: 5–10 Years

About Alchemist Marketing Solutions

Alchemist Marketing Solutions is an integrated advertising and marketing agency offering solutions across strategy, creative communication, digital marketing, media, events and activations. The agency works with brands across multiple sectors, including real estate.

About the Role

We are looking for an experienced Account Manager – Client Servicing to join our Mumbai team. The ideal candidate should have 5–10 years of experience in an advertising agency , with strong exposure to real estate brands and mainline advertising .

The candidate will be responsible for managing client relationships, understanding briefs, coordinating with creative teams and ensuring the smooth execution of campaigns across various mainline formats.

A strong understanding of real estate communication and copywriting is important for this role. The candidate should be able to understand a brief, develop communication thoughts and contribute to headlines, taglines and campaign copy , particularly for real estate projects.

Key Responsibilities

• Manage day-to-day client relationships and act as the primary point of contact for assigned accounts.
• Understand client requirements, briefs, brand positioning and project USPs and communicate them effectively to the internal creative teams.
• Handle real estate accounts and projects from brief to campaign execution.
• Work closely with Copywriters, Art Directors, Designers, Media and other internal teams to develop effective communication.
• Develop and contribute to creative concepts, headlines, taglines and campaign copy for real estate brands.
• Ensure communication is aligned with the project's target audience, positioning, location, amenities, pricing and key USPs .
• Manage campaigns across mainline media , including hoardings, newspaper advertisements, brochures, print ads, outdoor, leaflets and other offline communication.
• Prepare and communicate clear briefs to the creative team.
• Coordinate feedback between clients and internal teams and ensure timely closure of deliverables.
• Review creative work and copy before presenting it to the client.
• Present creative concepts and campaign ideas confidently to clients.
• Track project timelines, deliverables and approvals to ensure smooth campaign execution.
• Coordinate with vendors and other stakeholders wherever required for campaign production and execution.
• Understand the Mumbai real estate market and keep track of competitor communication and industry trends.
• Participate in brainstorming sessions and contribute strategic and creative ideas for campaigns.

What We Are Looking For

• 5–10 years of relevant experience in an advertising agency.
• Mandatory advertising agency background.
• Prior experience handling real estate brands/projects is mandatory or strongly preferred.
• Strong experience in mainline advertising and offline campaign communication .
• Good understanding of real estate marketing and communication .
• Strong written and verbal communication skills.
• Ability to write and/or develop strong headlines, taglines and campaign copy for real estate projects.
• Ability to understand a client's brief and translate it into a clear creative direction.
• Strong client-management and coordination skills.
• Ability to work effectively with creative teams and manage multiple projects simultaneously.
• Good presentation and interpersonal skills.
• Ability to work in a fast-paced advertising agency environment.

Key Skills

Client Servicing | Account Management | Advertising Agency Experience | Real Estate | Mainline Advertising | Copywriting | Creative Briefing | Campaign Management | Print | OOH | Hoardings | Newspaper Advertising | Client Management | Creative Strategy | Communication Skills

Preferred Experience

Candidates who have previously worked on real estate accounts for Mumbai-based developers or real estate brands , particularly in an advertising agency environment, will be preferred.

Candidates must have a strong understanding of mainline advertising. Candidates with only digital/social media client servicing experience may not be suitable for this role.

Portfolio / Work Experience

Candidates should be able to demonstrate their experience handling real estate advertising campaigns , preferably including examples of mainline campaigns, print, OOH, hoardings, brochures and other offline communication.