Job Title:
Account Manager - Cigna Healthcare
Job Location:
Dubai, United Arab Emirates
Date Posted:
22 October 2026
Job Reference/ID:
Job Description / Role:
You will manage an assigned portfolio of Cigna Africa Corporate and SME clients, ensuring policies perform against agreed service levels and clients receive a high standard of service. You will strengthen client and broker relationships while supporting retention, profitability, continuous improvement, and opportunities to grow existing business.
Key Responsibilities:
- Build strong relationships with existing clients and intermediaries, ensuring client needs are addressed and Cigna is represented professionally.
- Develop and deliver strategic client plans, reports, renewal proposals, and product recommendations that support retention and profitability.
- Partner with Underwriting and other functions to develop attractive renewal terms and product proposals while protecting business profitability.
- Identify cross-selling opportunities within the existing client portfolio and present relevant proposals to clients and intermediaries.
- Collaborate with Customer Services, Healthcare Services, Legal Services, and Marketing to address service issues and deliver high-quality client materials.
- Manage contractual commitments, invoicing, deliverable quality, forecasts, references, testimonials, internal policies, and timely management information.
- Support product development and renewal implementation by sharing client and market insights and ensuring schemes are appropriately reinstalled at renewal.
Experience Required:
A minimum of five years of client management experience within health insurance, preferably gained within an international company.
Education Qualifications:
Bachelor's degree, preferably in Marketing or Business.
Skills Required:
- Strong stakeholder management, negotiation, influencing, listening, and conflict-resolution skills.
- Confident presentation and public-speaking skills.
- Strong organization and attention to detail.
- Ability to work independently, manage competing priorities, and navigate ambiguity.
- Ability to build effective relationships across diverse clients, brokers, colleagues, and cultures.
- Customer-focused, flexible, and results-oriented approach.
- Corporate client and intermediary relationship management.
- Health insurance and African insurance market knowledge.
- Client retention, renewals, cross-selling, forecasting, and profitability management.
- Proposal development, client reporting, invoicing, and contract-delivery oversight.
- Ability to work across multiple systems and tools.
- Advanced Microsoft Office skills.
- Working knowledge of Agile project management; certification is preferred.
- French or Portuguese language skills.
Employment / Job Type:
Full Time
Nationality:
Any Nationality
About the Company:
The Cigna Group is an American health company built around two businesses. Evernorth Health Services provides pharmacy benefits, specialty pharmacy, care delivery and behavioural health solutions, while Cigna Healthcare offers medical, dental, vision and supplemental insurance to employers and individuals. It serves customers in the United States and internationally.
Company Industry:
Insurance
Closing Date:
Not mentioned (apply as soon as possible)
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