Great Place To Work Middle East | Full time
Account Manager
Abu Dhabi, United Arab Emirates | Posted on 09/30/2026
Great Place To Work is the global authority on workplace culture. Our mission is to help every place become a Great Place To Work for all. We give leaders and organizations the recognition and tools to create a consistently and overwhelmingly positive employee experience, fostering cultures that are proven to drive business, improve lives, and better society.
Our recognition is the most coveted and respected in the world for elevating employer brands to attract the right people. Our proprietary methodology and platform enable organizations to capture truly, analyze, and understand the experience of all employees. Our groundbreaking research empowers organizations to build cultures that retain talent and unlock the potential of every employee. Our coaches, content, and community connect the boldest leaders, ideas, and innovations in employee experience. Since 1992, our Certification, Best Workplaces Lists, and global benchmarks have become the industry standard, built on data from more than 100 million employees in 150 countries around the world. Visit our website at .
Job Description
Location:UAE
EmploymentType: Full-Time
WorkArrangement: Hybrid with regular client meetings across UAE
WorkingDays: Sunday to Thursday
About theRole
Great Place to Work Middle East is looking for an Account Manager to manage, retain, and growour portfolio of clients in UAE.
You will serve as the primary owner of the client relationship fromonboarding through renewal, ensuring seamless client experience, strongretention, account growth, and long-term partnership success. You will workclosely with HR leaders, senior executives, and internal teams to understandclient priorities, coordinate solutions, and identify opportunities to expandexisting partnerships.
KeyResponsibilities
- Manage a portfolio ofexisting Great Place to Work clients inUAE
- Take ownership ofclient accounts following contract signature and payment collection.
- Lead client onboardingand ensure a smooth transition to Customer Success and Operations teams.
- Build trusted,long-term relationships with HR leaders, senior executives, and keydecision-makers.
- Serve as the primaryrelationship owner and commercial point of contact throughout the clientlifecycle.
- Develop account plansand conduct regular business reviews with key clients.
- Maintain regularcommunication with clients and understand their changing needs,priorities, and workplace objectives.
- Monitor contractperiods and initiate renewal discussions well in advance.
- Prepare renewalproposals, quotations, and commercial recommendations.
- Manage renewalnegotiations and follow-up activities through completion.
- Achieve agreed clientretention, renewal, and account growth targets.
- Drive account growththrough upselling and cross-selling Great Place to Work solutions,including certification, recognition lists, consulting services, events,and culture transformation programs.
- Coordinate withCustomer Success and Operations to support smooth service delivery.
- Work with Finance onquotations, purchase orders, invoicing requirements, payment follow-ups,and account-related concerns.
- Coordinate withMarketing on client participation in events, recognition activities,testimonials, and case studies.
- Monitor clientsatisfaction and address commercial or relationship concerns promptly.
- Escalate servicerisks, unresolved concerns, or potential non-renewals to management andrelevant internal teams.
- Maintain accurate andcomplete client records in Zoho CRM.
- Record meetings,communications, proposals, renewals, contracts, follow-ups, and agreedactions.
- Maintain accuraterenewal forecasts and account status updates.
- Share client feedback,market insights, and account risks with management.
- Represent Great Place to Work professionally during client meetings, events, and recognitionactivities.
Requirements
What We're Looking For
- Bachelor’s degree in Business Administration, Marketing, HumanResources, Communications, or a related field.
- Minimum 4 years of experience in Account Management, CustomerSuccess, Client Relationship Management, Business Development, ProfessionalServices, HR Solutions, or SaaS.
- Proven experience managing and retaining a portfolio of corporateclients.
- Experience handling contract renewals and driving account growth.
- Confidence engaging with HR leaders, directors, senior executives,and C-level decision-makers.
- Strong relationship-building, presentation, negotiation, andproblem-solving skills.
- Experience using Zoho CRM, Salesforce, HubSpot, or a similar CRMplatform.
- Excellent written and spoken English.
- Strong planning, organization, follow-up, and time-management skills.
- Proactive, commercially minded, service-oriented, and comfortablemanaging multiple client accounts.
- Experience managing corporate clients within UAE.
- Currently based in UAEand available for regular face-to-faceclient meetings.
Preferred Qualifications
- Existing knowledge of Egypt’s business and HR environment.
- Experience in professional services, HR solutions, employeeexperience, consulting, certification, SaaS, or subscription-based services.
- Arabic communication skills are an advantage.
- Valid Egypt driving license and access to reliable transportation.
Key Success Measures
- Expansion and upsell revenue.
- Growth of existing accounts.
- Client satisfaction and relationship quality.
- Accuracy of renewal forecasts.
- Timely follow-up and resolution of client concerns.
- Accuracy and completeness of Zoho CRM records.
- Effective coordination with internal teams.
Role Ownership
The Account Manager owns the overall client relationship and commercialsuccess of assigned accounts while coordinating closely with Customer Success,Operations, Marketing, and Finance teams to ensure successful delivery, clientretention, and account growth.
#J-18808-Ljbffr