Account Manager - Qatar

Job Summary

You will be responsible for selling i Horizons' range of products and services to new and existing customers in various sectors and for managing the entire sales life cycle. You will also manage all the new accounts that you bring in with support from the Sales Operations Team.

Reporting Structure

• This job reports to Sales Director.

Job Objectives

• Generate leads, convert them into opportunities, bid and successfully close the deals
• Sell large and complex solutions to large organizations and achieve the assigned sales target
• Manage the account forward for cross selling and upselling

Job Responsibilities Sales Life Cycle Ownership

• Generate new leads by focusing on hunting for new opportunities through existing professional networks, cold calling and leveraging on other methods to contact the decision makers
• Be a trusted technology advisor to the target client to generate and qualify the right opportunities
• Ensure the customer’s product requirements and expectations are managed and met by understanding the customer's business & technology
• Work closely with the client in developing solutions, identifying the right technologies and in positioning i Horizons as the prime contender to win the deal
• Own and manage the bidding process in collaboration with the bidding team and be responsible for the accuracy and quality of the end proposal and bid package till the signing of the deal
• With a sales cycle, support senior management with market, account, competitor and bid intelligence information
• Independently handle negotiations and deal closure for small and mid-sized deals
• Provide the right inputs and support the Sales Director in negotiating and closing large deals

Revenue Generation

• Meet or exceed revenue targets by bringing in new customer logo’s and cross/upselling to existing or allocated accounts
• Sell the range of i Horizons services assigned to the role holder
• Ensure that revenues generated are at acceptable gross margins

Customer Relation Management / Account Management

• Act as a single point of contact for the customer always
• Carry out continuous market analysis and research on the dynamics of the account. Keep abreast of the developments from the client’s side as well as the market in which the client operates
• Provide customized client-specific support during the three stages of client management: Bidding Cycle Management, Project Implementation, Recurring Service / after sales support
• Work closely with the project team to maintain a continuous knowledge of project status for identifying potential issues and/or opportunities within the project
• Be involved from the project kickoff meeting until final project sign-off; attend project meetings extensively and monitor customer satisfaction levels during implementation, take proactive measures to assure and maintain customer satisfaction
• Drive account management and influence organizational engagement resulting in footprint expansion
• Generate and maintain a credible forecast for accounts, share this information on a regular basis to management and suggest new lines of products/services relevant to clients/market

Upselling And Cross Selling

• Prepare full account development plan to identify all customers’ business aspects in terms of revenue, requirements, opportunities, risk, etc. and maximize business opportunity
• Identify and develop new leads from existing accounts
• Increase the services offered to the customer. The role holder may be expected to increase the income generated by cross-sell and up-sell
• Promote all i Horizons products/ services as they become available
• Build trust and strengthen relationships by keeping customers informed on the way emerging technologies can help their business
• Prepare briefings on the business, technical and financial benefits of technology and collaborate with customers to develop customized solutions.

General Account Administration

• Support Sales Operations team to maintain and update the customer file for each client, which includes copies of contracts, proposals, letters, delivery notes, invoices etc.
• Support Sales Operations team on contract renewals
• Facilitate maintenance (reducing churn) of existing customers to ensure renewal of annuity contracts
• Follow up on invoices and be responsible for payment collections
• Have full understanding of all current and old contracts signed with the customer and complete knowledge of our services and cost structure

CRM and Reporting

• Use i Horizons CRM to log and update all activities and generate sales reports
• Provide other ad-hoc reports and analysis as required by the Sales Director

Other Ongoing tasks

• Visit major customers on regular basis, to strengthen relations and establish business opportunities
• Entertain customers as and when necessary, to build strong relationships with them
• Build relationships with the senior business and financial executives who influence purchasing decisions in customer companies
• Maintain relationships with technical decision makers such as the Chief Information Officer, Information Technology Director, and Information Technology Manager on a day-to-day level
• Coordinate with Marketing Communications Coordinator on identifying and executing marketing opportunities
• Participate in trade shows and technology events to promote company products and develop leads

Job Requirements Educational Qualification

• Bachelor’s degree in business studies, Computer Sciences or related field
• Should show evidence of continued education in the field of Sales and Technology

Previous Work Experience

• 5 plus years of experience
• Experience in customized enterprise IT solution sales is mandatory
• Experience in sales within the “Digital Transformation” space is highly preferred
• Sales experience in the Middle East and specifically in Qatar is highly preferred but not mandatory
• Hands-on experience with CRM software is a plus

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