Accounts Payable Manager
Job Summary
The Accounts Payable Manager is accountable for leading a high-performing, scalable Accounts Payable function that delivers accurate, timely, and well-controlled payment operations. This role is expected to strengthen operational discipline, improve process effectiveness, develop leadership capability, and partner with senior stakeholders to align workforce planning, service delivery, and continuous improvement efforts with evolving business needs.
Key Responsibilities
Leadership & Strategy
- Lead a large, supervisor-led Accounts Payable function, setting priorities, performance expectations, service levels, and operating rhythms across teams.
- Coach and develop team supervisors, build leadership capability, and ensure consistent execution, accountability, and decision-making across teams.
- Partner with senior leaders on workforce planning, capacity management, and workload balancing to support business cycles, transaction volume, and evolving organizational needs.
- Drive long-term functional effectiveness by identifying structural, process, and talent needs and implementing scalable solutions that improve performance.
Accounts Payable Operations & Expertise
- Serve as the subject matter expert for carrier payable operations, including agency bill and direct bill processes, commission statements, premium remittance, reconciliations, and payment structures.
- Oversee end-to-end Accounts Payable operations, ensuring accurate and timely processing of invoices, carrier payments, approvals, exceptions, and reconciliations.
- Maintain strong controls, audit readiness, compliance, and fiduciary standards across payment workflows and premium trust-related activities.
- Establish and monitor operational metrics, backlog status, quality trends, payment timeliness, and reconciliation performance to identify risks and drive improvement.
Process Improvement & Business Impact
- Lead process improvement and system enhancement efforts that reduce manual work, strengthen controls, improve reporting, and increase accuracy and efficiency.
- Use analytical tools, reconciliation models, and operational reporting to evaluate performance trends, identify root causes, and support data-driven decisions.
- Interpret ambiguity and resolve complex, non-routine payment or reconciliation issues where clear precedent may not exist.
- Partner with senior finance leaders and cross-functional stakeholders to communicate performance, influence priorities, and align on risks, opportunities, and improvement plans.
Qualifications
- Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or equivalent combination of education and relevant experience.
- Experience leading Accounts Payable, carrier payable, finance operations, treasury operations, accounting operations, or another complex high-volume payment function.
- Experience managing through supervisors or people leaders, including responsibility for performance, coaching, workload management, and leadership development.
- Experience leading or supporting high-volume finance, Accounts Payable, or carrier payable functions within a large, complex organization, including operating models that rely on supervisors or people leaders to support scale, growth, and increasing transaction complexity.
- Strong knowledge of reconciliations, payment workflows, controls, compliance, audit readiness, reporting, and operational risk management.
- Proven ability to lead major initiatives, solve complex business problems, influence senior stakeholders, and drive scalable improvements.
Skills
- Strategic leadership and functional decision-making in a high-volume, deadline-driven environment.
- Advanced analytical, problem-solving, and judgment skills, including the ability to interpret ambiguity and develop practical solutions.
- Strong people leadership, stakeholder management, communication, and influencing skills.
- Process improvement mindset with experience supporting automation, workflow redesign, reporting, and scalable operating practices.
- Strong organization, prioritization, professionalism, and financial operations acumen.
Preferred Experience
- Experience in a complex and fast paced insurance environment.
- Experience integrating teams, processes, controls, or reporting following mergers, acquisitions, or organizational restructuring.
- Experience with insurance-specific platforms or agency management systems such as AIM, AMS360, Applied Epic, EPIC, Sagitta, or similar systems.
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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