Invoice Management : Prepare and issue invoices for all services provided by the hotel including room bookings food and beverage events and other charges.
Receivables Monitoring : Monitor and track outstanding receivables ensuring timely payment and addressing any overdue accounts.
Payment Collection : Communicate with clients and guests to collect overdue payments and follow up on outstanding balances in a professional manner.
Account Reconciliation : Reconcile accounts receivable records and investigate any discrepancies between the amounts billed and payments received.
Payment Processing : Record and process all payments accurately ensuring all transactions are logged and reported promptly.
Aging Report : Prepare and maintain regular aging reports to track overdue accounts and ensure collections are made promptly.
Credit Management : Review customer creditworthiness and work with the Finance Manager to establish appropriate credit limits and payment terms for clients.
Customer Support : Address customer queries regarding invoices payments and account balances providing clear and accurate information.
Financial Reporting : Assist in the preparation of monthly quarterly and annual financial reports related to accounts receivable and overall cash flow.
Compliance : Ensure compliance with company policies and legal requirements regarding the collection of receivables and management of customer accounts.
Collaboration : Work closely with other departments such as Front Office Sales and Events to ensure all receivables are recorded and collected appropriately.
Bad Debt Management : Monitor potential bad debts and assist in the escalation process for collection actions.
Qualifications :
Educational Background : Bachelors degree in Accounting Finance Business Administration or a related field.
Experience : Minimum of 2 years of experience in accounts receivable accounting or finance with knowledge of hospitality or service industry operations.
Technical Skills : Proficiency in accounting software (e.g. Microsoft Dynamics SAP) hotel management systems (such as Opera or Micros) and Microsoft Office Suite (particularly Excel).
Attention to Detail : Strong attention to detail ensuring accuracy in invoicing payments and reconciliation processes.
Communication Skills : Excellent verbal and written communication skills to interact effectively with clients guests and internal departments.
Time Management : Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
Problem-Solving : Ability to investigate and resolve discrepancies or issues related to receivables payments and customer accounts.
Customer Service : Strong customer service orientation with the ability to manage difficult situations in a professional and courteous manner.
Confidentiality : Ability to handle sensitive financial information with discretion and maintain confidentiality.
Remote Work :
No
Employment Type :
Full-time
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