Accounts Receivable Specialist

The AR Specialist owns the full revenue-cycle loop for Finanshels' client base — invoicing, collections, and leakage prevention — not collections alone. That means making sure everything billable actually gets billed, invoices go out accurately and on time, overdue balances are worked down against a set Days Sales Outstanding (DSO) target, and the underlying reasons invoices go unpaid get resolved rather than just chased. The person will work directly with clients (many of whom are UAE SME founders and finance leads), with Account Managers to keep invoicing accurate and unblock service-related non-payment, and with Finance leadership to report AR health, hit assigned targets, and elevate risk. Success is a shrinking, well-aged AR balance, zero revenue leakage, and a repeatable, increasingly automated invoicing-to-cash process — not a temporary cleanup.

Key Responsibilities

• Invoicing — raise client invoices accurately and on schedule from confirmed scope/WIP, and own the invoicing calendar so nothing slips past its billing date
• Revenue leakage prevention — proactively check delivered work against what’s been billed — unbilled WIP, missed line items, scope creep not converted to an invoice, and expired promo/discount codes still applying — and close the gap before it becomes lost revenue
• AR ownership & aging management — own and work the full AR aging report weekly, prioritising by age, size, and risk rather than working invoices in the order they came in
• Client‑facing collections — call and correspond directly with clients on overdue balances — professionally, firmly, and consistently; this is a relationship‑management job, not a mail‑merge job.
• Root‑cause triage — for each aged invoice, identify the actual blocker (service issue, unbilled/unaccepted WIP, client cash‑flow constraint, slow client response, or plain non‑payment) and apply the right resolution path for that cause instead of a generic reminder
• Account Manager coordination — work daily with Account Managers on two fronts: confirming invoicing details before invoices go out, and pulling them in to resolve service complaints or WIP disputes that are blocking payment — this requires following through with the right internal owner, not just logging a ticket
• Payment plans — negotiate realistic payment plans with clients who have genuine cash‑flow issues, and get commitments in writing
• Automation & subscription enablement — lead the shift from manual invoicing and manual chasing to automated recurring invoices, auto‑debit/standing instructions, and subscription billing for eligible clients — this is a core deliverable of the role, not a nice‑to‑have
• Trackers & record‑keeping — build and maintain proper trackers for AR aging, invoicing status, promise‑to‑pay dates, and leakage findings — accurate and current at all times, not reconstructed for the weekly report
• Escalation — flag high‑risk or long‑aged accounts early with a clear recommendation (credit hold, escalation, write‑off candidate) rather than letting them age silently
• Weekly reporting — provide a weekly AR summary to the Assistant Financial Controller: total AR, movement vs. prior week and vs. target, top blockers, leakage caught, and accounts needing leadership attention

Requirements

• 3+ years in collections, credit control, or AR management — ideally in a professional services, agency, or subscription/recurring‑billing business where invoices are contested for reasons beyond simple non‑payment
• demonstrated track record of reducing DSO or AR aging in a previous role — able to speak concretely to what was done and what changed
• strong verbal and written communication — comfortable holding a firm, professional line with clients on money conversations without damaging the relationship; this is the single most important qualifier for this role
• working knowledge of accounting/billing systems (Zoho Books or similar) — able to raise invoices, set up recurring billing/subscriptions, and read an aging report without help
• comfortable owning trackers and reporting in Excel/Google Sheets — this role runs on accurate, self‑maintained data, not memory
• ability to work cross‑functionally — this role fails if the person only emails clients and never chases internal teams for the service‑side fixes AR depends on
• organised and self‑directed — will be handed a messy, aged AR book on day one and needs to structure it, notwait for structure to be given

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