The Accounts Receivable Specialist manages assigned customer accounts and collects balances in a professional, timely manner. This role also supports business units and other departments on receivables questions and customer account issues.
Key Responsibilities
- Run and analyze weekly aging reports and make daily collection calls on assigned past-due accounts.
- Send statements and invoices, enforce payment terms, and process credit card payments upon request.
- Research and resolve customer inquiries, disputes, and unidentified payments until each issue is closed.
- Maintain customer accounts, post entries, and document all activity with detailed notes in the company system.
- Prepare repayment schedules for manager approval and advise customers of options and consequences.
- Stay familiar with sales, service, and rental contract terms; identify credit risks and escalate them.
- Support other departments with receivables questions, demand letters, NSF letters, and skip-tracing.
Required
- High school diploma or equivalent.
- Solid computer skills, including Microsoft Office.
- Integrity, accountability, and the ability to handle confidential information.
Preferred
- Three or more years of accounts receivable experience.
- Experience with collections, aging analysis, and customer account research.
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