Summary:
We are looking for an Admin / Guest Experience Executive to manage guest communications owner updates and administrative tasks. Acts as the first point of contact for guests and supports operational workflows.
Key Responsibilities:
Respond to guest inquiries and bookings via PMS (Hostaway).
Coordinate check-in/check-out schedules with the Operations Manager.
Monitor guest reviews and escalate complaints to the Operations Manager.
Update management on unit statuses and guest feedback.
Assist with reports on occupancy revenue and maintenance alerts.
Support inventory tracking of consumables and amenities.
Ensure smooth communication between operations cleaning teams and management.
Maintain all books reports folders and files related to company operations.
Qualifications & Skills:
Experience in hospitality or customer service.
Proficiency with PMS (Hostaway) and office tools.
Excellent communication and interpersonal skills.
Organized detail-oriented and proactive.
Flexible and available for all-round hospitality tasks.
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.
Marsh McLennan
Veolia Environnement SA
AccorHotel
TALENT ONE EMPLOYMENT SERVICES