The primary purpose of this role is to provide operational and administrative support to the EMEA Business Unit Operations team to ensure the effective execution of strategic initiatives and cross-market collaboration. This includes coordinating key meetings (virtual and in-person) training programs and communication processes that drive operational excellence across EMEA markets. The role also supports the planning logistics of market visits reporting activities acting as a central point of contact between market operations teams and the EMEA Business Unit Operations.
What are my key responsibilities
- Providing administrative support to the EMEA Business Unit Operations Lead (not limited to calendar management travel/visa arrangements)
- Organizing the end-to-end process of the DL Business Review (input follow-ups logistics agenda document filing etc.)
- Market visit organization and logistics (travel and agenda coordination)
- Compile and structure quarterly communication updates
- Planning and support of regular virtual sessions e.g. Quarterly Operations Leaders calls forums community calls
- Support in organization logistics and coordination of EMEA Operations in-person meetings / summits
- Coordination and logistics for Next Generation DL training setting-up onboarding meetings for new market MDs Ops Leads etc.
- Franchising for the Future training organization and logistics
- Collating and consolidating information for annual Global reports
- Point of contact between market Operations Leads and EMEA Business Unit Operations Team (regular communication distribution of information)
- Handling confidential documents and communications with discretion.
- Expense reporting and invoice management
- Prepare reports agendas and presentations as needed
What Team will I be a part of
The successful candidate will be a valuable part of the EMEA Business Unit Support team and the Operations teams which support DL markets within the McDonalds EMEA Business Unit.
Who are my customers
Your key customers include EMEA Operations team members of the EMEA Business Unit Team.
Qualifications :
The candidate we are looking for will need to have the following skills and be able to demonstrate the behaviors that are important in our McDonalds culture:
- Excellent communication skills with the ability to communicate clearly and effectively across various levels of the organization both verbally and in writing.
- High proficiency in Microsoft Excel including pivot tables formulas charts and data analysis. Experience developing and maintaining performance scorecards and dashboards to track key metrics.
- PowerPoint (PPT) expertise skilled in creating professional and visually engaging presentations using Microsoft PowerPoint.
- Ability to communicate ideas strategies and reports effectively to internal and external stakeholders and senior management.
- Capable of presenting data-driven insights and collaborating with cross-functional teams.
- Capable of gathering analyzing and blending information from different sources and building these into persuasive arguments.
- Strong organizational and time-management skills
What qualifications are required
- Bachelors degree in business administration preferred (or similar experience).
- 4-5 years minimum proven work experience in administration and coordination ideally for a multi-site international operator.
What personal attributes will I bring
- The Emotional Intelligence (EQ) - High self-awareness and the ability to regulate emotions in stressful situations.
- Cultural adaptability and resilience - Comfort with ambiguity and rapid change in dynamic global environments with the ability to manage challenging workloads and tight deadlines.
- Results-Oriented Mindset - Strong drive to meet and exceed expectations.
- Collaboration and Teamwork good interpersonal skills with a willingness to collaborate across departments geographies and time zones.
- Ability to multitask and adapt in a fast-paced environment.
- High curiosity able to identify challenges and priorities.
Additional Information :
At McDonalds we are People from all Walks of Life...
People are at the heart of everything we do and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities which we are proud of. The diversity of our people customers Franchisees and suppliers gives us strength.
We do not tolerate inequality injustice or discrimination of any kind . These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it whether with McDonalds or elsewhere.
Remote Work :
No
Employment Type :
Full-time
Key Skills Fashion Retail,Advisory,DCS,Activex,Jboss,Architecture
Experience: years
Vacancy: 1