Job Description: Admission Counsellor
Organization : Atlas Skill Tech University
Department : Admissions / Student Enrollment
Location : Mumbai (or specify campus location)
Employment Type : Full-Time
About Atlas Skill Tech University
Atlas Skill Tech University is a future-focused institution offering industry-aligned undergraduate and postgraduate programs designed to bridge the gap between academia and employability.
Role Overview
We are looking for an enthusiastic and target-driven Tele-counsellor to join our Admissions team. The role involves counselling prospective students and parents over phone, email, and chat — guiding them through our programs, addressing queries, and converting leads into successful enrollments.
Key Responsibilities
Make outbound calls to prospective students/leads generated through marketing campaigns, website inquiries, and referrals
Counsel students and parents on suitable programs based on their interests, career goals, and eligibility
Handle inbound queries via phone, email, and chat promptly and professionally
Explain course structure, fee details, eligibility criteria, admission process, and scholarships
Follow up consistently with warm leads to drive conversions and achieve monthly admission targets
Maintain accurate records of interactions, lead status, and follow-ups in the CRM
Coordinate with the campus/admissions team for campus visits, document verification, and enrollment formalities
Address objections and concerns to build trust and confidence in the university's offerings
Meet daily/weekly call and conversion targets set by the team lead
Stay updated on all program details, fee structures, and policy changes.
Required Skills & Qualifications
Graduate in any discipline (preferred: Business, Communications, or related field)
1–5 years of experience in telecounselling, telesales, inside sales, or admissions counselling (freshers with strong communication skills may also apply)
Excellent verbal communication skills in English and Hindi/regional language
Strong persuasion, negotiation, and interpersonal skills
Target-oriented mindset with the ability to work under pressure
Proficiency in using CRM tools, MS Office, and basic computer applications
Patience and empathy while handling student and parent queries
Preferred Attributes
Prior experience in the education/Ed Tech sector
Familiarity with higher education admission cycles
Positive attitude and resilience to handle rejection during cold calling
What We Offer
Competitive salary with performance-based incentives
Opportunity to work with a fast-growing, innovation-driven university
Career growth within the admissions and student engagement vertical
Training and mentorship from experienced admissions leaders