About the Role
In this role, you'll manage back-end infrastructure support and provide advanced second-level support for service requests — covering everything from workstations, servers, and printers to networks and vendor-specific hardware/software. You'll also lead and manage the day-to-day activities of the service desk team, ensuring timely, professional resolution of technical issues.
Success in this role means confidently engaging with end users while resolving complex, infrastructure-level problems.
What You Bring
Education & Experience
Bachelor's degree with a minimum of 4 years of relevant experience 4–5+ years of IT experience supporting US, EMEA, or AUS clients Prior experience working with teams in English-speaking countries Excellent customer service and communication skillsTechnical Skills
Hands-on experience with Active Directory administration & management Hands-on experience with Office 365 administration & management Advanced knowledge of Windows 10 diagnostics and troubleshooting Advanced knowledge of Windows Server roles (AD, FSMO, DHCP, DNS, RDS) Strong application support and troubleshooting skills Good working knowledge of Azure Understanding of Windows networking fundamentals (firewalls, switches, ISPs) Familiarity with backup solutions Working knowledge of VMware and Hyper-V Experience with Root Cause Analysis and Incident TrendingWhat Makes You a Great Fit
A track record of longevity and commitment in previous roles Strong team player with a collaborative mindset Ability to perform under pressure and meet tight deadlines Dynamic, positive, and personable attitudeThis listing is sourced from a third-party job board. Applying will redirect you to the original posting.
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