We are looking for a customer-focused After-Sales Account Manager to support and strengthen long-term customer relationships throughout the vehicle ownership journey. This role combines customer relationship management vehicle handovers after-sales coordination service upselling and customer retention within a fast-paced automotive environment.
The ideal candidate is proactive professional and highly organized with strong communication and conflict-resolution skills. You should be comfortable managing customer expectations coordinating across departments and maintaining a high standard of customer satisfaction in a KPI-driven environment. If you enjoy building trust with customers and creating positive ownership experiences wed love to hear from you.
Manage customer vehicle handovers and ensure a smooth professional delivery experience
Act as the primary point of contact for customers after vehicle purchase
Monitor after-sales accounts customer cases and ownership-related follow-ups
Support upselling opportunities for automotive services and products
Coordinate with internal departments including Service Finance and After-Sales teams
Maintain consistent communication with customers throughout the ownership lifecycle
Handle customer concerns complaints and escalations professionally and efficiently
Build strong relationships that contribute to long-term customer retention and loyalty
Maintain high customer satisfaction standards
Ensure all customer interactions and operational processes are handled ethically and professionally
Work within a KPI and performance-driven environment while maintaining service quality
Identify opportunities to improve customer experience and after-sales processes
Previous experience in customer service account management automotive operations or sales
Experience within the automotive industry is strongly preferred
Strong communication interpersonal and conflict-resolution skills
Ability to manage customer expectations in a professional and solution-oriented manner
Good organizational skills with operational awareness and attention to detail
Comfortable working in a fast-paced target-driven environment
Positive attitude adaptability and ability to work with customers from diverse cultural backgrounds
Fluency in English is required
Competitive Salary:
AED 5000 during probation
AED 6000 after successful probation
Target-based incentive structure with commission potential
Expected On-Target Earnings of approximately AED 15000/month
UAE Employment Visa sponsorship
Medical insurance
30 days of paid annual leave
Ongoing training and professional development opportunities
Supportive team culture focused on customer retention and service excellence
Type: Full-time on-site position
Working Schedule: 6 working days per week
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.
Join a customer-centric team focused on long-term relationships and service quality
Build your career in a growing automotive after-sales environment with strong earning potential
Work alongside experienced professionals in a collaborative and performance-driven culture
Gain ongoing training and development while contributing directly to customer satisfaction and retention
Ready to build lasting customer relationships and deliver exceptional ownership experiences Apply today and grow with our after-sales team.
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