We are seeking an experienced and strategic Aftersales & Network Development Director to join our clients team and lead the development and optimization of aftersales services across the Middle East this critical role the successful candidate will be responsible for overseeing the presale and aftersales operations ensuring that customer satisfaction is prioritized while developing the regional network and managing the rollout of advanced technologies like electric vehicles and connected services.
Key Responsibilities:
Aftersales Leadership:
Lead the aftersales function within the authorized dealer/importer network ensuring alignment with organizational growth objectives and toptier customer service.
Develop and implement regional aftersales strategies to enhance customer satisfaction and loyalty.
Lead manage and mentor the aftersales team ensuring alignment with company goals and highperformance standards.
Oversee key performance metrics related to service quality parts & accessories sales and customer satisfaction.
Collaborate with customer experience teams to resolve any vehicle owner complaints and inquiries.
Monitor and manage logistics and inventory performance ensuring efficient stock management and supply chain processes.
Drive marketing initiatives and promotions to boost aftersales services and parts sales.
Oversee the of vehicle recall campaigns and ensure timely and effective resolution.
Network Development:
Establish and maintain a network of authorized dealers and service facilities across the Middle East ensuring brand compliance and operational excellence.
Spearhead initiatives for network growth including facility upgrades new dealership openings and infrastructure development.
Manage the dealer onboarding process including contract negotiations and setting up new partnerships.
Prepare the dealer network for the integration of electric vehicles by ensuring appropriate infrastructure and training.
Lead the implementation of connected vehicle services in the region including technical setup and business case development.
Required Skills & Qualifications:
Bachelors degree or equivalent; masters degree is preferred.
12 to 20 years of experience in the automotive aftersales industry including at least 5 years in wholesale distribution environments.
Proven leadership in managing aftersales functions and expanding dealer networks.
Strong communication and organizational skills with the ability to engage effectively at the senior management level.
Indepth knowledge of the Middle Eastern automotive market and customer service expectations.
High proficiency in Microsoft Office Suite (Word Excel PowerPoint).
About TREC Recruitment:
TREC Recruitment is a specialized automotive recruitment agency with German roots offering recruitment services across the UAE Saudi Arabia Qatar Bahrain and Oman. We connect automotive professionals with leading companies in the region providing tailored staffing solutions to meet the evolving needs of the automotive industry.
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