Act as first-line systems support for service teams across all branches answering queries and resolving system-related issues within 48 hours Resolve front-line blockers same day including invoice reversals mileage corrections discount applications package amendments and time-clocking issues directly reducing work in progress and accelerating invoicing
Partner with Aftersales Finance and IT counterparts to investigate issues gather information and drive resolutions through to close within agreed timelines Create and maintain pre-delivery inspection packages resolving any issues arising from package creation Build and upload retail service packages for new models ensuring every package is fully aligned to approved menu pricing with 100 accuracy Set up and maintain the system for dealer-installed accessories including package creation modification and extension across required models Support campaign rollouts end to end uploading packages and managing the system throughout the campaign timeline Upload service advisor shift patterns and technician work schedules so appointment booking and time clocking run smoothly Maintain master data on backend system tables to keep integrations stable and reporting accurate Review existing processes and recommend improvements that make operations simpler and faster for front-line teams
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YO AI Labs
Tanqeeb
The Ritz-Carlton Hotel Company LLC