Senior Manager — AIOps Delivery Lead
Level : Senior Manager
Experience ~15+ years
Role :Overall engagement lead — leads all three disciplines
Engagement :Client-embedded · Engagement leadership
Reports to : AIOps Practice Leadership / Engagement Partner (Managing Director)
The role
You own the AIOps managed services engagement end-to-end: the forward-deployed engineering team, the broader run organization it leverages, the operating model, the executive client relationship, and the commercial outcome — the year-over-year takeout that defines the deal. You lead across all disciplines: Build & Deploy, Operations, and Observability & SRE.
This is the role that makes a lean expert core leverage a large delivery footprint — and proves it. You set strategy, lead the leaders, own the economics, own the innovation operating model, and build the capability so the model stamps onto the next account.
About PwC AIOps
PwC’s AIOps runs the client’s operations with intelligence built in: we deploy PwC’s agentic platforms and automation accelerators into the client’s environment and operate them in production — taking cost out of the run while improving service quality, measured and sustained year over year. This is broader than the classic “AI for IT operations”; it is operating a workforce of agents and automations that do the work, with the engineering discipline to keep them reliable and to prove the value. Forward Deployed Engineers (FDEs) are embedded with the client — high-agency, ship-to-production engineers who own outcomes rather than tickets, sitting close to the work and building what is needed.
AIOps is delivered across three disciplines that work as one loop. Build & Deploy ships the work-doers — AI agents for judgment- and language-heavy tasks, and deterministic automation for high-volume, rules-based work; the two go hand in hand, chosen by whichever is the faster, safer path to takeout. Operations (AgentOps) keeps the deployed fleet trustworthy through evaluation, guardrails, drift detection, and incident response — what lets a lean core safely operate an ever-growing footprint. Observability & SRE instruments the estate to find the toil, cut the noise, and quantify the efficiency delivered. Build creates capability, AgentOps keeps it reliable, and Observability finds the next opportunity and proves the last.
Efficiency compounds because we run a flywheel, not a project: observe to locate toil and cost, build or automate it away, operate it reliably so it scales without adding heads, prove the takeout, and reinvest the freed capacity into the next opportunity — so value scales with the fleet, not headcount. Operate is not “keep the lights on”: a disciplined innovation cadence runs inside delivery — daily intake, value-based prioritization, rapid build, and measured results, governed jointly with the client — making the operate layer the client’s continuous-improvement and step-change engine. Every role contributes to, and is measured against, that year-over-year takeout.
What you’ll do
Engagement ownership
Client leadership
Innovation & continuous improvement
Leading leaders
Growth
Risk & governance
What you’ll bring
Nice to have
Leadership profile — what sets this level apart
What success looks like (first 6–12 months)
You’ll thrive here if you want to own an engagement as a business — its strategy, its leaders, its economics, and its client — and build something repeatable that outlasts the deal.
Working at PwC
You will work within PwC’s quality, risk, and independence standards, alongside a team that invests in your growth and a practice that is building the future of intelligent operations. PwC is an equal opportunity employer.
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