Serco is seeking a Customer Experience Team Leader to support world-class customer service for passengers traveling through Dubai Airports. You will coordinate Frontline CX Team members across the DXB and DWC terminal campuses and report to the Customer Experience Supervisor.
The role requires effective communication, a customer-first mindset, and the ability to resolve issues swiftly with integrity. The position operates on a 24/7 shift schedule in Dubai.
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