The role supports a best-in-class BI platform designed to provide key information to hotel and corporate commercial teams and enable data-driven decision making. Responsibilities cover the full product cycle including data sourcing cleaning validation building dashboards and reports conducting training troubleshooting and other user support.
Dashboard and report development
- Build dashboards providing critical metrics and business intelligence
- Continuously optimize user experience with reporting tools e.g. Tableau
- Achieve operational efficiency by automating routine reporting requests
- Provide reporting and analysis on top-line performance
- Liaise with Central data teams to manage user on-boarding and maintain Tableau & Snowflake environments
Training & Support
- Create and maintain documentation on all dashboards and reports
- Monitor customer support inbox and promptly engage with users
- Run webinars as needed on new dashboards refreshers FAQs etc
- Document user requirements for creating or enhancing reports
Data Collection and Governance
- Source data from relevant sources including PMSs RMS outside benchmarking data vendors and others
- Design & build data warehouse structures
- Monitor regular data flows to ensure accuracy and completeness. Build data governance structures to quickly alert of discrepancies
- Manage processes to correct data deficiencies as quickly as possible
Research and Analysis
- Conduct ad-hoc analysis to answer business questions understanding requirements designing methodology presenting conclusions
Other Duties and Projects as Requested
Qualifications :
- Four year degree from an accredited University in Hospitality Computer Science Engineering Quantitative Analysis or a related field
- 3-5 years working experience in hospitality or data analysis
- Min 3 years experience in Tableau
- Min 3 years experience with databases like Snowflake
- Familiarity with automation scripts eg. VBA Power Automate Bash
- Professional Written and Verbal communication skills in English
Remote Work :
No
Employment Type :
Full-time
Key Skills Adobe Analytics,Data Analytics,SQL,Attribution Modeling,Power BI,R,Regression Analysis,Data Visualization,Tableau,Data Mining,SAS,Analytics
Experience: years
Vacancy: 1
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