Job Summary
As an Analyst, Client Management at Standard Chartered, based in Dubai, you will play a crucial role in driving consistency and excellence across our Client Management teams. This role is anchored in upholding the Department Operating Instructions (DOIs) and standard work processes, ensuring a consultative, collaborative, and risk-based approach to identifying and addressing operational and compliance risks. You will serve as a subject matter expert, fostering a culture centered on zero operational loss and first time right execution. Your responsibilities encompass supporting regulatory audits, deepening client management knowledge, and driving best practices around risk management, governance, and reporting across various teams.
Key Responsibilities
- Prepare and manage daily, fortnightly, and monthly reports to support senior management decision-making and operational oversight.
- Collaborate effectively with second line functions, including Financial Crime Compliance Assurance teams, to manage reviews, address queries, and **escalate** issues as appropriate.
- Execute custodial functions in alignment with Group Standards, including processing security documentation lodgements and withdrawals within the Collateral Management System (CMS).
- Ensure security documentation is stored securely in fireproof vaults, with digital backups maintained appropriately on shared drives.
- Prepare, submit, and monitor regulatory reports related to client management and credit risk activities.
- Oversee archival management in coordination with the bank’s approved vendors, ensuring compliance with document retention policies.
- Provide comprehensive orientation and ongoing guidance to new team members, fostering effective assimilation of bank policies, procedures, and culture.
- Collaborate with the team to develop personalized learning plans aimed at building competencies critical to client management excellence, and successfully meet developmental milestones.
Skills And Experience
- Proficiency in managing security documentation, credit fulfilment activities, and operating within collateral management systems.
- Capability in preparing detailed reports for regulatory and audit purposes while maintaining integrity and timeliness.
- Ability to manage key control self-assessments (KCSA) and control standard tests (CST) with efficient follow-ups on exceptions and rework.
- Strong organisational skills to track security documentation and manage vault key responsibilities in adherence to group policies.
- Proven aptitude in using MS Office applications including Excel, Word, and PowerPoint for reporting and documentation purposes.
- Excellent communication skills with the ability to present and write clearly in English and Arabic.
- Comfortable working under tight deadlines, demonstrating resilience, accuracy, and a proactive approach in a dynamic environment.
Qualifications
- University graduate with relevant academic credentials.
- A collaborative team player with strong interpersonal skills, fostering effective working relationships across teams and functions.
- Strong written and verbal communication skills in English and Arabic, able to articulate complex concepts clearly.
- Proficient in MS Office applications and comfortable adopting new digital tools and platforms.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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