Analyst Customer Success Retail

Responsibilities

• Serve as the relationship owner within Customer Success to manage client relationship and execute critical communications.
• - Responsible for identifying relevant stakeholders at Client (e.g. respective decision makers for service model JBP NPS contract renewal)
• -Work closely with the AD to develop strategic direction and service strategy to advance clients priorities through JBPs and drive improved measurable satisfaction with NIQ
• - Leads JBP process and is accountable for identifying and aligning customer objectives defining and tracking success defining strategic service delivery elements of JBP and customer ways of working and collaborating with other CS functions to incorporate analytic and data quality elements into JBP
• Lead QBO and Client Review process focusing on service delivery and ROI elements showcasing outcomes tracking priorities sharing/receiving feedback/NPS and refining JBP to align with customer priorities and objectives
• Lead and own NPS process frequently and consistently reviewing success metrics and client satisfaction and reviewing quality escalation and coverage to ensure client satisfaction is maximized
• -Responsible for consulting and service model elements for master contract renewal proposal/RFP building process and creation/delivery of client presentations
• -Build deep expertise and empathy for Customers business and associated needs
• -Build meaningful relationships across multiple client divisions and develop a trusted advisor partnership with the key customer stakeholders
• Lead generation: Display a full understanding of all NIQ portfolio of services and products as well as incremental offerings and guide/ coach Industry Insights team to identify create and convert opportunities to incremental sales through strong client relationships
• Create value through leveraging existing NIQ tools to advance Customer business objectives through strategic Thought Leadership and flawless execution
• Identify opportunities for increased partnership and elevate those opportunities to organizational partners
• Facilitate a clear day-to-day and strategic two-way communication between NIQ and Customers
• Serve as the SPOC for coverage quality delivery servicing and technical issues escalation from Industry Insights Customer Service and/or Operations/Data Science and drive and coordinate internal cross-functional customer issue resolution and associated response
• Lead onboarding process and own the setup of client onboarding in collaboration with other CS functions
•  Understand and be able to explain CPS usage (facts and fundamentals) to clients accurately and confidently
•  Be able to bring insights from CPS (especially to create CPS sales opportunities for other markets if the client is at HQ also responsible for an NIQ market with CPS where they are not purchasing CPS from NIQ)

Qualifications :

1-2 years of experience in the CPG industry and/or related sales category management market research

- Prior experience with NIQ (or similar) solutions preferred Analytics space including POS/Panel data

- Strong knowledge of the CPG industry and client organizations

- Consultative client skills and innovative problem-solving skills

- Proven experience in successfully leading complex client relationships

- Proven track record of building client engagement

- Experience building relationship and consensus with clients

- Ability to successfully influence and negotiate with clients colleagues and Executives/management

- Ability to write and deliver effective proposals and presentations

- Proven and quantifiable overachievement of revenue sales and profitability objectives; strong pipeline management skills with a track record of predictability and consistency

- Proven skills managing selling cycles from four week to six

-  Bachelors degree

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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