Analyst / Specialist – ICT
– We are looking for a skilled professional to lead and govern the technology change management lifecycle. The role ensures that all technology changes are implemented in a controlled, compliant, and business‑aligned manner, minimizing risk while maximizing value, and plays a critical role in maintaining operational stability and enabling continuous improvement. The contract duration is 12 months, with the possibility of extension based on departmental requirements. Key Responsibilities
Lead and govern the end‑to‑end technology change management lifecycle Develop, implement, and enforce change management policies, standards, and frameworks Manage and facilitate Change Advisory Board (CAB) meetings Assess and approve technology change requests based on risk, impact, and readiness Ensure technology changes align with overall business strategy and objectives Oversee change impact assessments, rollback plans, and implementation schedules Monitor change performance, success rates, and post‑implementation reviews (PIRs) Requirements
Bachelor’s degree in Information Technology, Computer Science, or a related discipline Minimum 5 years of experience in ICT operations, change management, or a related role Strong knowledge of IT service management and change management best practices Experience working with governance frameworks and structured approval processes Excellent analytical, coordination, and documentation skills Proficiency in Arabic and English (spoken and written) Relevant certifications (e.g., ITIL, COBIT) are considered a plus
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