Application Support Engineer-l2&l3

Management Solutions International MSI Doha

Experience: 5–8 Years Nationality : Arab

Duration: 18 Months Extendable Job Summary

We are looking for an experienced Application Support Engineer – L2/L3 to provide advanced technical support for business-critical applications and production environments. The role will be responsible for ensuring high availability performance reliability and timely resolution of application incidents and technical issues.

Application Support & Incident Management Provide L2/L3 technical support for enterprise applications and production environments. Analyze troubleshoot and resolve application incidents and service requests. Perform root cause analysis for recurring and critical application issues. Ensure incidents are resolved within defined SLAs. Coordinate with relevant technical teams for timely incident resolution. Application Monitoring & Performance Monitor application health availability performance and logs. Identify performance degradation application failures and potential production issues. Analyze system and application logs to diagnose issues. Implement corrective and preventive actions to improve application stability. Support application performance monitoring and optimization. Problem Management & Troubleshooting Investigate complex application integration and production issues. Identify root causes and implement permanent fixes. Coordinate with development database infrastructure network and vendor teams. Maintain knowledge articles troubleshooting guides and technical procedures. Identify recurring issues and recommend solutions to prevent future incidents. Application Deployment & Maintenance Support application releases deployments patches and upgrades. Perform deployment validation and post-release monitoring. Support configuration changes and application maintenance activities. Ensure production changes follow established change management processes. Assist in release management and production readiness activities. Application & Database Support Troubleshoot application API integration and database-related issues. Execute SQL queries for investigation validation and data troubleshooting. Support application interfaces and third-party integrations. Ensure data integrity and application functionality. Collaborate with database and development teams to resolve complex technical issues. Documentation & Continuous Improvement Maintain technical documentation incident records knowledge articles and support procedures. Identify opportunities to automate recurring support activities. Improve troubleshooting processes and operational efficiency. Contribute to continuous improvement of application support practices. Required Qualifications & Experience 5–8 years of experience in application support production support or a similar technical role. Strong experience providing L2/L3 support for enterprise applications. Hands-on experience in application troubleshooting incident management and root cause analysis. Experience working with APIs application integrations databases and production environments. Strong SQL knowledge with experience troubleshooting database-related issues. Experience with application monitoring logging performance analysis and deployment support. Experience working with ITIL-based Incident Problem and Change Management processes. Bachelor’s degree in Computer Science Information Technology Software Engineering or a related field. ITIL certification is an advantage. Technical Skills L2/L3 Application Support Production Support Incident & Problem Management Root Cause Analysis Application Monitoring & Troubleshooting SQL & Database Troubleshooting REST APIs & #J-18808-Ljbffr