Join us as a Senior Applications Analyst and play a key role in enhancing user experience, driving adoption, and supporting business-critical applications.
Who are we? ALEC Holdings PJSC, part of the Investment Corporation of Dubai (ICD), is a leading GCC construction group with over two decades of success delivering some of the region’s most complex and high-profile projects. As a proudly publicly listed company, ALEC continues to raise the bar for quality, innovation, and excellence in construction, driving iconic developments that shape skylines across the Middle East.
In the UAE, ALEC has delivered many of the nation’s most iconic developments, operating as a fully integrated contractor through specialist business units that provide end-to-end construction solutions.
ALEC provides strategic leadership, operational oversight, and shared services that support the performance and growth of all businesses within the Group. From governance, finance, and talent to innovation, digital systems, and sustainability, the Head Office acts as the central hub that enables each business unit to deliver with confidence, consistency, and excellence across the construction and engineering value chain.
Why Join Us? As an Applications Analyst - Snr based at ALEC, you’ll play a vital role in enabling our diverse businesses to succeed. From strategy and governance to enabling services and shared expertise, you’ll help shape the operational backbone that empowers our teams to deliver exceptional outcomes for clients across the region.
At ALEC, we’re about more than just building iconic structures - we’re about building exceptional careers. As a trusted partner to some of the region’s most ambitious projects, we value innovation, operational excellence, and our people. Join us to deliver IT initiatives that directly shape our business success, from sourcing candidates to enhancing candidate experiences.
About Your Team Our team is passionate about delivering reliable digital solutions that support our project teams and customers. Working closely with business users, site teams, and technology specialists, we focus on application support, user adoption, and continuous improvement to ensure our systems create real value and drive operational excellence across the business.
Your Role As an Applications Analyst - Snr, you will
- Provide second-level application support, triaging and resolving issues with documented root cause and resolution, escalating complex cases with full business context, and covering first-level support when needed.
- Monitor application health, flag recurring issues and patterns, and contribute to operational stability through proactive identification of risks.
- Act as the on-site liaison between site teams, business users, and the IT Applications team, spending regular time on project sites to understand actual usage and operational challenges.
- Drive user adoption by engaging end users on site, identifying underused features and workflows, and delivering targeted training and communications to close gaps.
- Work with IT leadership to apply an adoption measurement framework, track adoption metrics, and own the recurring delivery of adoption summaries to the product team and management.
- Gather high level requirements, assess gaps between user needs and product capabilities, and recommend enhancements and digitization opportunities.
- Capture and route feedback, enhancement requests, and field observations through the product backlog, validate related fixes in UAT, and communicate outcomes back to stakeholders.
- Lead customer onboarding and coordinate pilot programs for market-facing platforms, delivering structured training tailored to customer roles.
- Act as the customer-facing support and success point, handling usage queries, representing the product in demonstrations, and maintaining awareness of the customer pipeline to prioritize support.
- Deliver workshops, awareness sessions, and coaching for internal users, and maintain user guides, knowledge base articles, and training materials in clear, non-technical language.
- Support change management during rollouts, upgrades, and process changes, and participate in team standups to maintain awareness across workstreams
What We’re Looking For Skills and Competencies - Proven experience in application support, application analysis, or product adoption for business or customer-facing software, with direct day to day engagement with end users.
- Strong understanding of construction site operations, with the ability to view applications from the end user's perspective and translate site conditions into clear feedback.
- Experience driving user adoption, including identifying usage gaps and closing them through targeted enablement.
- Experience delivering onboarding and training to external customers or business users, in person and remotely.
- Structured approach to incident handling, root cause documentation, and knowledge base upkeep.
- Ability to gather high level requirements, assess gaps between user needs and product capability, and present feedback and recommendations to product and technical teams.
- Strong written and verbal communication skills, with the ability to explain application matters to non-technical site and customer audiences.
- Willingness to spend about 2-3 days per week on project sites and at customer locations.
- Experience with construction products
- Experience supporting a product launched to external customers or a go-to-market product.
- Power BI capability for building adoption metrics and dashboards.
- Familiarity with low code or forms platforms used for site processes.
- Familiarity with Azure DevOps and Microsoft Teams as support and backlog channels.
Qualifications & Experience - Degree in appropriate discipline or equivalent demonstrated experience and/or
- 5+ years experience
- Certifications in IT service management, or business analysis are an advantage
What We Offer - The chance to contribute to some of UAE most iconic projects.
- A collaborative, supportive environment that values innovation and excellence.
- Opportunities for professional growth and career progression.
Ready to drive user adoption and transform the way teams use technology? #J-18808-Ljbffr