Job description:
Job Purpose
JOB PURPOSE & KEY ACCOUNTABILITIES
Provide reliable support, administration and continuous improvement of the application portfolio used by NOC Subsurface business lines, including Reservoir and Development, Drilling and Wells departments.
Act as a bridge between business users, DBS teams and vendors to maintain secure, available and fit-for-purpose application services.
Design and develop new digital tools, automations and AI-enabled solutions on approved NOC platforms, translating business requirements into scalable products that improve technical workflows, data quality and
decision-making.
JOB DIMENSIONS:
Managed positions: None
Direct reports: None
Budget responsibility: No direct budget responsibility; contributes to cost, contract and licence optimisation.
Projects: Application upgrades and deployments; implementation of new software solutions; subsurface workflow improvements; integrations; cloud and data-platform initiatives; development of automation, analytics and AI-enabled tools.
Key Accountabilities
ACTIVITIES:
Safety & Working Environment:
- Uphold and be a role model for NOC core values, Incident Free and leadership behaviours.
- Help maintain motivation, team spirit and camaraderie.
- Continuously improve ways of working through an 'inspect and adapt' approach, fostering a growth-oriented and collaborative mindset among the different stakeholders.
Coordination and Collaboration
- Build trusted working relationships with Subsurface users and focal points and provide clear advice
based on business and technical understanding. - Collaborate with architecture, infrastructure, cloud, data, cybersecurity, service management and other
DBS teams to deliver integrated solutions. - Work effectively in agile, multidisciplinary teams with product owners, subject-matter experts, developers and external technology partners.
- Communicate delivery status, technical risks, dependencies, obstacles, service performance and realised value to the direct manager and relevant stakeholders.
Core Responsibilities
- Provide day-to-day functional and technical support for subsurface applications used by Reservoir and Development, Drilling and Wells departments.
- Manage the end-to-end lifecycle of Subsurface applications across Windows and Linux environments, including configuration, packaging, upgrades and retirement.
- Provide support to business users, the DBS Business Partner and DBS colleagues based on relevant technical expertise.
- Support the DBS Business Partner and business focal points in creating and managing departmental technical roadmaps and future development plans within the relevant area of technical expertise.
- Troubleshoot application, integration, database, infrastructure and access issues in coordination with internal DBS teams and vendors.
- Resolve incidents and defects within agreed SLAs and coordinate software updates with business, DBS and vendor teams.
- Support application upgrades, patches, testing, deployment and transition to operations in line with NOC architecture, cybersecurity and change- management standards.
- Maintain architecture records, support procedures, source-code documentation, and user guides; contribute to training and user adoption.Maintain disaster-recovery procedures and verify application recovery readiness for business-critical
services. - Monitor application availability, performance, incidents, problems, changes, usage and licence consumption; identify and implement service improvements.
- Plan and deliver digital initiatives and projects while managing milestones, dependencies and risks.
- Evaluate and validate emerging Subsurface technologies and AI-driven solutions for business viability and full-scale adoption.
- Gather and analyse business requirements, map current and target workflows, and translate needs into technical specifications and acceptance criteria.
- Support vendor, contract and licence management and contribute to portfolio rationalisation, cost optimisation and value tracking.
- Provide technical input to procurement scopes, tenders and evaluations and monitor vendor performance against agreed SLAs.
- Contribute to operational and project budget planning, expenditure tracking, forecasting and variance reporting.
- Design, prototype, develop, test, document and maintain fit-for-purpose applications, integrations and workflow automations.
- Develop software tools on approved NOC platforms according to business needs, including solutions that use machine learning, generative AI, copilots or intelligent workflow automation where they provide measurable value.
- Apply secure software-development practices, version control, code review, automated testing, CI/CD and appropriate monitoring throughout the solution lifecycle.
- Ensure responsible use of company data, including access control, and compliance with NOC governance requirements.
- Maintain automated data interfaces, synchronisation jobs and system connectors across enterprise repositories and platforms.
CONTEXT AND WORK ENVIRONMENT:
The company relies more and more on advanced Digital and Business solutions to extend its operations beyond 2042, in the most cost-effective way.
Position located in Doha (Qatar) office. Standard office hours, 5 days a week.
Competencies
Delegate Appropriately and Communicate Effectively Demonstrate Adaptability in Managing Complex Situations Demonstrate Learning Agility and Drive Innovation Develop Emotional Intelligence and Cultural Competence Develop Others and Institutionalise Knowledge Develop Talent for the Future NOC Sustainability Facilitate Collaboration and Sense of Community Improve Safety, Technical Proficiency and Results Lead By Example with NOC Values Set Purpose, Strategic Direction and Company Plan Strengthen Accountability and Continuous Improvement Think and Act in Stakeholder-Centric Ways
Education
Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Data Science, Petroleum Engineering or a related discipline.
Certification
Relevant certifications in Subsurface application management, cloud, software development, data/AI, ITIL or project delivery is a plus.
Experience
Minimum Experience:
- Minimum 6 years of relevant IT experience, including implementation, administration or support of business-critical applications.
- Demonstrated experience supporting subsurface- specific software in at least one domain such as reservoir engineering, geoscience, drilling, or petroleum data management.
- Hands-on experience developing applications, automations, integrations or data products using modern programming and delivery practices.
- Experience in the Oil & Gas industry and in delivering solutions within an enterprise environment is strongly preferred
Job-Specific Skills (Generic / Technical):
- Working knowledge of subsurface workflows and software solutions, including but not limited to vendor solutions from SLB, Halliburton, Peloton, Weatherford, Kappa, etc.
- Knowledge of common technical application architectures, including desktop, client-server, web and cloud-hosted solutions.
- Understanding of databases, identity and access management, networking, Windows/Linux environments, application security and integration patterns.
- Proficiency in at least one programming language, preferably Python; experience with Django framework; experience with APIs, SQL, scripting, source control and automated testing.
- Familiarity with cloud platforms such as Microsoft Azure and low-code/data-science platforms used in enterprise environments; experience with GitHub and GitHub Codespaces; working knowledge of CI/CD pipelines with deployment to Azure Kubernetes Service (AKS).
- Experience with AI-enabled development platforms, machine-learning services, generative AI, prompt engineering, retrieval-augmented generation or intelligent automation is highly desirable.
- Strong analytical and problem-solving skills, with the ability to learn unfamiliar technical and subsurface domains quickly.
- Strong project-delivery skills, with the ability to plan and coordinate initiatives, manage milestones, dependencies and risks, and deliver solutions through testing, user acceptance and operational handover.
- Clear communication, stakeholder-management and documentation skills; collaborative, pragmatic and service-oriented approach.
- Ability to manage multiple priorities, work independently and support changes in a business- critical environment.
- Fluent written and spoken English.
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