Role Overview Experience Required 5 8 years Core Focus Enterprise applications network infrastructure and general IT operations Key Responsibilities IT Infrastructure Networks Support monitor and maintain servers network systems and application performance App Support Provide operational support for Oracle applications and Google Workspace GCP Maintenance Upgrades Perform system upgrades patching configuration changes and preventive maintenance Troubleshooting Resolve technical issues and participate in Root Cause Analysis RCA ITIL Operations Handle incidents service requests and changes using ITIL best practices while meeting SLAs Documentation Coordination Work with vendors internal teams and maintain technical documentation and SOPs Key Requirements Experience 5 8 years in IT Applications Infrastructure or Network Support Core Systems Oracle Experience with Oracle EBS Fusion or Oracle Database Google Experience with Google Workspace Admin Console or Google Cloud Platform GCP OS Hardware Good understanding of Linux and Windows Server environmentsl Networking Strong knowledge of TCP IP DNS DHCP VPN routing switching and firewalls Process Tools Knowledge of ITIL practices and ITSM tools Service Now Jira or Remedy Preferred Qualifications Education Bachelor s degree in CS IT or a related field Certifications Oracle Google Microsoft Cisco CCNA CCNP or Cloud certifications NA
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