Posting Title: Arabic Receptionist Al Ain
Industry: Repair / Maintenance Services
Salary: AED 1600 Visa Insurance Accommodation
Work Experience:* 13 years
Summary
We are seeking a bilingual Arabic Receptionist to join our dynamic Repair & Maintenance Services team in Al Ain. This role is critical in ensuring seamless day-to-day operations by serving as the first point of contact for clients technicians and internal stakeholders. The ideal candidate will combine strong communication skills with a professional demeanor to manage inquiries schedule service appointments maintain accurate records and provide exceptional customer service in a fast-paced environment. As a key liaison between our field teams and clients you will play a vital role in enhancing client satisfaction and operational efficiency. This position offers a supportive work environment with comprehensive benefits including visa sponsorship health insurance and accommodationideal for professionals seeking growth within a reputable service organization.
Responsibilities
- Greet clients and visitors in person via phone and through digital channels with professionalism and courtesy.
- Handle incoming calls emails and messages promptly accurately routing inquiries to the appropriate departments or technicians.
- Schedule and coordinate service appointments ensuring optimal scheduling alignment with technician availability and client needs.
- Maintain and update digital and physical client records service logs and maintenance schedules with precision.
- Assist in the preparation of daily reports including service summaries client feedback and technician performance metrics.
- Support field technicians by providing them with necessary documentation work orders and client details before site visits.
- Manage incoming and outgoing correspondence including dispatching service confirmations reminders and follow-ups.
- Serve as a point of contact for client complaints or urgent requests escalating issues appropriately and ensuring timely resolution.
- Collaborate with the operations team to ensure smooth workflow coordination between front office and field teams.
- Uphold confidentiality and data security standards in handling sensitive client and company information.
Requirements
- Bachelors degree or diploma in Business Administration Hospitality or a related field (preferred).
- Minimum 13 years of experience in a receptionist customer service or administrative role preferably in service or maintenance industries.
- Native-level proficiency in Arabic (spoken and written); advanced fluency in English is required.
- Strong organizational and time management skills with the ability to multitask in a high-pressure environment.
- Proficiency in Microsoft Office Suite (Word Excel Outlook) and familiarity with CRM or scheduling software is a plus.
- Excellent interpersonal and communication skills with a professional client-focused attitude.
- Ability to work independently and as part of a team in a fast-paced service-oriented setting.
- Willingness to work flexible hours including weekends and occasional overtime as needed.
- Valid UAE residence visa and work permit (or eligibility to obtain one through sponsorship).
Benefits
Benefits
Key Skills Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette
Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 1600 - 1600