Area Manager Specialty Fulfillment

strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices vast selection and convenience continues to grow and evolve as a worldclass ecommerce platform. Amazons evolution from Web site to ecommerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazon Operations
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent worldclass customer experience every time. We are looking for highpotential flexible innovative and forwardthinking professionals to join our team. Are you ready to drive highvisibility strategic revenuegenerating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives
Join the Global Specialty fulfillment team as Area Manager in our Special Handling network. As an Area Manager you will be responsible for leading a site/s from operations and compliance point of view. You will take full ownership of the FC ops firstmiddle mile & last operation. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep scrutinize details and foresee data implications

Key job responsibilities
Responsible for managing performance cost compliance and capacity of Third party logistics partners 3PL and 3p carriers) under the roof and on the road.
Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL.
Optimizing the 3PLs first and middle delivery network and improving speed to our customer through various initiatives.
Contribute and lead major projects within the UAE Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.
Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers
Contribute to contract negotiations with our external fulfillment partners.
Prioritize projects and software feature requests evaluate and set stakeholder expectations.
Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazons Retail and external fulfillment teams.
Own deployment of Continuous Improvement of network standards in collaboration with MENA Process Owners MENA ACES and local Process Managers
Train & direct associates for action and conformance of norms & practices
Audit the sites for various operational conformance and norms
Conduct audits on based on SOPs analyze data and propose process improvement initiatives



2 years of employee and performance management experience
Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays

1 years of performance metrics process improvement or lean techniques experience

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