- Oversee the daily operations of the Asaya Spa Lounge, including scheduling, training, and performance management of the spa staff
- Ensure that all spa treatments and services are delivered to the highest standards, meeting or exceeding guest expectations
- Maintain a clean and organized spa lounge, including treatment rooms, relaxation areas, and amenities
- Monitor inventory levels and order supplies as needed
- Develop and maintain positive relationships with guests, providing personalized service and addressing any concerns or issues
- Collaborate with other departments to promote and market spa services to guests
- Conduct regular team meetings and training sessions to ensure all staff are up-to-date on spa services and procedures
- Assist with creating and implementing special promotions and packages to attract new guests and retain current clients
- Handle guest complaints and resolve any issues in a timely and professional manner
- Adhere to all company policies and procedures, including health and safety regulations
- Continuously strive to improve and enhance the guest experience at the Asaya Spa Lounge
Qualifications:- Minimum of 2 years experience in a supervisory or leadership role in a spa or hospitality setting
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Knowledge of spa treatments and services
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Customer service oriented with a strong attention to detail
- Proficient in Microsoft Office and spa management software
- Must be able to work flexible hours, including evenings, weekends, and holidays
- Must be able to stand for extended periods of time and lift up to 25 pounds
We offer a competitive salary and benefits package, along with opportunities for growth and development within the company. #J-18808-Ljbffr
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AJ Global Consultancy Ltd.