Assistant Boutique Manager (SoHo)

Position: Assistant Boutique Manager

Location: SoHo, New York City

For Those Ready To Build A Legacy

If you are a proactive operational leader who thrives on the boutique floor and seeks to build something truly historic, we invite you to join us in our revival. You will play an essential role in opening a completely new chapter for "Le Couturier de la Montre" as we establish our global foundation in the prestigious city of New York City.

Universal Genève founded in 1894, is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless, functional elegance. Known as the “Couturier de la Montre”, the Maison unites technical excellence with refined design, crafting timepieces with the same precision, creativity, and attention to detail as a couture creation.

Universal Genève lives between heritage classic and expressive modern, bringing together its rich heritage with a contemporary and expressive vision.

Today, Universal Genève has relaunched its heritage brand. Its revival is shaped by exceptional timepieces and a commitment to offering a client journey that is seamless, personal, and elevated.

At Universal Genève, every experience is crafted with intention. Every gesture, every interaction, every detail is tailored to the individual rather than the catalogue.

This philosophy shapes the Assistant Boutique Manager role, where service is approached with the same care and precision as watchmaking itself.

The Leader We Seek

You are a dynamic floor general and an inspirational coach. As the Assistant Boutique Manager for our New York City flagship, you are the operational heartbeat of the Maison’s historic return. Your mission is to support the Boutique Manager by directing the boutique's daily operations, stock management, and floor orchestration. You will build an environment that delivers a seamless client journey while ensuring every back-of-house procedure runs smoothly.

Your Craft

Floor Orchestration & Client Experience

• You will direct the boutique floor daily, managing staff zoning and daily rotations to guarantee optimal coverage at all times.
• You will lead by example on the sales floor, guide Client Advisors through complex requests, and personally cultivate VIP relationships.
• You will audit the team’s daily CRM platform entries and operational KPIs to ensure all client data is captured accurately and follow-ups are executed flawlessly.
• You will take immediate ownership of service recovery and step in agilely to resolve client concerns before they escalate.

Team Leadership & Coaching

• You will manage the team’s schedules, administrative tasks, and daily operational compliance to guarantee a smooth environment.
• You will set a clear standard for the staff and always maintain an uncompromising level of professionalism.
• You will build genuine relationships with your team to understand their individual goals and address their specific concerns.
• You will support the Boutique Manager during the daily morning briefings to align the team and set a positive work environment.

Back-of-House & Operational Excellence

• You will manage vault access, execute rigorous daily cycle counts, and enforce strict physical security.
• You will supervise the complete lifecycle of stock logistics, including secure shipments, boutique transfers, and global deliveries.
• You will manage daily boutique operations and ensure impeccable Visual Merchandising (VM) execution.
• You will oversee precise inventory management and coordinate the after-sales process to guarantee every timepiece is handled with the utmost care.
• You will assist the Boutique Manager in reviewing performance metrics and turning data into clear targets for the staff.
• You will step in as the Manager-on-Duty when the Boutique Manager is away to maintain the flawless running of the flagship.

Your Professional Signature

• You bring 3 to 5 years of management experience within a luxury retail environment, with a strong emphasis on back-of-house operations, stock logistics, and team leadership.
• You possess strong organizational skills and great attention to detail.
• You are comfortable analyzing retail metrics and using CRM platforms, specifically Salesforce.
• You demonstrate refined communication and leadership skills.
• You possess a strong affinity for fine watchmaking and naturally align with the Couturier standards of our Maison.

Tailor a New Legacy

Every magnificent revival requires a visionary to guide it. If you are ready to measure, cut, and stitch the future of our retail excellence, we invite you to shape the vision of our Geneva flagship. Join Universal Genève, and craft an unforgettable experience for the world's most discerning collectors.

Your new employer:

We encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity, and inclusion, where every voice is heard and valued.

We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:

• Medical, Dental, and Vision benefits
• FSA & HSA
• Group life insurance and disability benefits
• Paid parental leave and adoption support
• Gym and Vision reimbursements
• Retirement Savings Plan (401k) with company match
• Paid Time Off
• Education Assistance
• Employee Assistance Program
• Commuter benefits
• Employee Discount

The range of this position is $75,000 - $85,000 annually. Several factors, including your specific skills and experience, geographic region, or other relevant factors, will determine your actual salary.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; use hands to hold, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10-30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Universal Geneve is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other legally-recognized protected basis prohibited by applicable law.

Want to take on this mission and join our team? Apply now!