Description
JOB SUMMARY
Assists in leading the propertys food and beverage/culinary operation including Restaurants/Bars Room Service and Banquets/Catering where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brands target customer needs ensures employee satisfaction focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brands target customer and property employees and provides a return on investment.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 6 years experience in the food and beverage culinary event management or related professional area.
OR
2year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 4 years experience in the food and beverage culinary event management or related professional area.
CORE WORK ACTIVITIES
Developing and Executing Food and Beverage Strategy and Goals
Works with direct reports to develop and implement promotions food and wine pairings menu items and presentations.
Develops a food and beverage operating strategy that is aligned with the brands business strategy and leads its execution.
Ensures integration of departmental goals in game plans.
Leading Food and Beverage Teams
Ensures that regular ongoing communication occurs in all areas of food and beverage (e.g. premeal briefings staff meetings culinary team).
Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
Ensures that regular ongoing communication occurs in all areas of food and beverage (e.g. premeal briefings and staff meetings).
Reviews staffing levels to ensure that guest service and operational needs are met.
Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
Provides feedback to employees based on observation of service behaviors.
Utilizes employee feedback and an open door policy to identify and address employee problems or concerns in a timely manner.
Communicates critical information gained from pre and postconvention meetings to areas of responsibility.
Estimate food liquor wine and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
Order and purchase equipment and supplies.
Maximizing Food and Beverage Revenue
Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
Encourages calculated risktaking to generate incremental revenue and deliver Savvy Service.
Ensuring Exceptional Customer Service
Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
Reviews comment cards guest satisfaction results and other data to identify areas of improvement.
Strives to improve service performance.
Managing and Conducting Human Resource Activities
Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
Communicates and executes departmental and property emergency procedures.
Hires food & beverage leadership team members who demonstrate strong functional expertise creativity and entrepreneurial leadership to meet the business needs of the operation.
Ensures new hires participate in the departments orientation program and receive the appropriate new hire training to successfully perform their job.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
Establishes guidelines so employees understand expectations and parameters.
Ensures employees receive ongoing training to understand guest expectations.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Director
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Identiscents
Oceanicresources