Assistant L&D & Talent Acquisition Manager

JOB DESCRIPTION

Position: Assistant Manager – Learning & Development and Talent Acquisition

A. Job Qualifications

• University degree or diploma, preferably in Human Resources Management, Business Administration, Hospitality Management, or a related field.
• Previous experience in Learning & Development, Human Resources, Talent Acquisition, or hotel operations, preferably within the hospitality industry.
• Good understanding of training needs analysis, training coordination, employee development, and recruitment processes.
• Knowledge of luxury hospitality service standards, including Forbes Travel Guide and LQA standards, is an advantage.
• Strong communication, presentation, interpersonal, and organizational skills.
• Ability to conduct engaging training sessions and facilitate group discussions, practical demonstrations, and role-playing activities.
• Proficiency in Microsoft Office applications and familiarity with learning management and recruitment systems.
• Ability to maintain confidentiality, manage multiple priorities, and build professional relationships with employees and management.

B. Key Areas of Responsibility

1. Operational

Learning & Development

• Assist the Human Resources Manager in identifying training and development needs across all hotel departments.
• Prepare, coordinate, implement, and monitor the hotel's Annual Training Plan and Monthly Training Calendar.
• Monitor departmental skills training to ensure compliance with the standards outlined in the Departmental Operations Manuals.
• Ensure that an appropriate number of Departmental Trainers are identified, trained, and actively conducting an average of 3 to 5 skills training sessions per month.
• Monitor and coordinate departmental training activities to ensure that each employee receives a minimum of 3 hours of skills training per month.
• Maximize the effectiveness of Departmental Trainers through regular follow-up, performance monitoring, coaching, and recognition.
• Plan, organize, conduct, and evaluate general, core, supervisory, and management development training programs.
• Coordinate and facilitate employee orientation, Forbes Travel Guide training, LQA training, hygiene training, health and safety training, fire safety training, and computer training, as required.
• Design and deliver engaging training sessions using classroom instruction, practical demonstrations, group discussions, simulations, role-playing, and other appropriate learning methods.
• Develop, review, and update training materials, presentations, assessments, and learning resources to ensure their relevance and effectiveness.
• Implement and monitor company training initiatives, including e-learning programs and other digital learning platforms.
• Monitor compliance with brand standards and identify opportunities to improve service quality and the overall guest experience.
• Promote and maintain a strong learning and development culture throughout the hotel.
• Stay informed of emerging training methodologies, hospitality trends, and learning technologies, recommending relevant improvements to the Human Resources Manager.
• Support the communication of Employee Engagement Survey results and follow up on the implementation of relevant departmental action plans.
• Monitor employee grooming and presentation standards and coordinate with departmental leaders to ensure compliance with hotel requirements.
• Maintain accurate training attendance records, training reports, evaluations, and employee development documentation.

Talent Acquisition

• Coordinate the hotel's recruitment and selection activities in collaboration with the Human Resources Manager and respective Heads of Department.
• Support the recruitment process, including vacancy coordination, CV screening, candidate shortlisting, interview arrangements, and HR interviews.
• Liaise with departmental leaders to understand manpower requirements and identify suitable candidates.
• Coordinate recruitment activities with local and international recruitment agencies, educational institutions, and other relevant partners.
• Establish and maintain professional relationships with hospitality schools, colleges, and universities to support internship and graduate recruitment initiatives.
• Coordinate internship recruitment, placement, and onboarding arrangements in collaboration with the relevant departments.
• Maintain accurate recruitment trackers, candidate records, and recruitment-related documentation.
• Support employee onboarding and ensure that new joiners receive the necessary orientation and introduction to hotel standards, policies, and procedures.
• Provide general administrative and operational support to the Human Resources Department and assist with other HR projects as required.

2. Customer Service

• Support the hotel's commitment to service excellence by developing and delivering training programs that enhance guest satisfaction and service consistency.
• Promote personalized, anticipatory, and professional guest service through practical training and coaching.
• Ensure that employees understand and consistently demonstrate the hotel's service standards and brand values.
• Provide professional, courteous, and supportive service to employees, departmental leaders, candidates, and visitors.
• Respond promptly and effectively to internal training and recruitment requests, ensuring clear communication and appropriate follow-up.
• Work closely with departmental leaders to identify service gaps and implement relevant training initiatives.

3. Financial

• Assist the Human Resources Manager in preparing, implementing, and monitoring the hotel's annual training budget.
• Ensure that training activities and related expenditures remain within the approved departmental budget.
• Identify cost‑effective training solutions while maintaining the quality and effectiveness of learning initiatives.
• Coordinate external training providers and monitor associated costs, approvals, and documentation.
• Ensure that all training‑related expenses are properly authorized and recorded in accordance with hotel financial policies and procedures.
• Maintain accurate records of training expenditures and provide relevant reports when required.

4. Personnel

• Ensure that all employees are treated fairly and consistently in accordance with their terms and conditions of employment, applicable legislation, and hotel policies and procedures.
• Support the recruitment and selection process by providing effective and timely recruitment solutions to departmental leaders.
• Coordinate employee development initiatives, including supervisory development, leadership training, succession planning, coaching, and mentoring programs.
• Assist in identifying high‑potential employees and development opportunities in collaboration with the Human Resources Manager and departmental leaders.
• Oversee the coordination and administration of employee training and development activities across the hotel.
• Support the training and development of Human Resources team members to enhance departmental efficiency and effectiveness.
• Maintain positive and professional relationships with employees at all levels, taking an active interest in their welfare, safety, performance, and professional development.
• Reinforce employee attendance, grooming, uniform, name tag, personal appearance, and hygiene standards in coordination with departmental leaders.
• Support the implementation of the company's People Brand and employee engagement initiatives across all departments.
• Provide employees with appropriate career guidance and development support within the scope of the position.

5. Administration & Internal Communication

• Assist the Human Resources Manager in preparing, updating, and communicating employee‑related materials, including the Employee Handbook, monthly HR activity schedules, internal announcements, and employee notice boards.
• Ensure that hotel rules, regulations, policies, and procedures are effectively communicated to employees.
• Promote the hotel's core values, guiding principles, and expected behavioral standards through training and internal communication.
• Coordinate employee engagement activities, interdepartmental events, recognition programs, and employee award presentations.
• Ensure that employees receive regular updates on hotel product knowledge, promotions, operational changes, and relevant policies.
• Promote the value and importance of training by communicating its impact on employee performance, guest satisfaction, and operational efficiency.
• Prepare and share training reports, participation summaries, and outcomes of learning and development initiatives with relevant stakeholders.
• Maintain organized and accurate records of training activities, employee development plans, recruitment processes, and other HR documentation.
• Ensure the confidentiality and appropriate handling of employee records, candidate information, and other sensitive HR documents.

6. Other Duties

• Maintain strong professional relationships with external training providers, recruitment agencies, hospitality institutions, universities, business partners, and relevant industry representatives.
• Demonstrate a thorough understanding of the Employee Handbook and comply with all hotel rules, regulations, policies, and procedures.
• Adhere to all hotel requirements relating to fire safety, hygiene, occupational health, safety, and security.
• Represent the hotel professionally and demonstrate responsible conduct at all times.
• Maintain positive working relationships with guests, colleagues, departmental leaders, and external partners.
• Handle employee, candidate, and guest enquiries courteously and efficiently, escalating concerns when necessary.
• Actively support employee welfare, safety, development, and well‑being through appropriate guidance and professional communication.
• Attend departmental meetings, training sessions, briefings, and other activities as required.
• Report for duty punctually and maintain the required standards of uniform, grooming, personal appearance, and hygiene.
• Maintain a clean, organized, and professional working environment.
• Exercise discretion and maintain strict confidentiality regarding employee information, recruitment matters, management discussions, and other sensitive hotel information.
• Carry out any other reasonable duties and responsibilities assigned by the Human Resources Manager or hotel management.

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