- To oversee the Club Millésime operations including the butler service ensuring that the hotel standards and procedures are fully known and followed.
- To ensure uncompromising levels of cleanliness and maintenance through each Heartists responsibility.
- To ensure appropriate stock level for the smooth run of the Club Millesime operations and to prepare requisitions accordingly.
- To use the proper telephone etiquette as per Sofitel standards.
- To ensure a proper coverage and supervision of the lounge and butler service at all times.
- To be present in the Club Millesime lounge during breakfast afternoon tea and evening cocktail and to socialize with guests playing a Public Relations role.
- To ensure that all Club Millesime guests enjoy their stay and receive the finest personal service.
- To personally greet and escort the guests rather than pointing out directions.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To act as a representative of the Management when dealing with guest complaints or if a member of the Sofitel Club Millésime team is facing difficulties that she/ he cannot solve on her/ his own.
- To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied and recording it.
- To be fully aware of and to report all guest comments or complaints.
- To collect all profile details of any Club Millesime VIP one week prior to arrival and to ensure a daily update of the guest preferences on the PMS.
- To double check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content.
- To personally supervise the Club Millesime VIP arrival (room block room inspection amenities) & welcome kit (international newspaper and welcome letter) as well as coordination with airport representative & Limousine driver.
- To ensure that the Senior Management is aware of all Club Millesime VIP arrivals.
- To control registration cards after check in cashier closures rebate paid out bucket checks ensuring that the audit and financial procedures are respected.
- To daily review the Club Millésime logbook and to sign it.
Remote Work :
No
Employment Type :
Full-time
Key Skills Logistics & Procurement,Health Education,Gynecology,Marine Biology,Government
Experience: years
Vacancy: 1
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