About Sowaka Health
Sowaka Health operates specialty access and named patient programs for approved and investigational medicines. The company works with hospitals, physicians, global suppliers, and regulatory partners to deliver compliant port-to-patient access solutions. Our operating model emphasizes audit-ready processes, structured documentation, digital case tracking, and strict regulatory alignment.
Sowaka combines regulatory coordination, specialty sourcing, cross-border logistics, pharmacovigilance-aligned workflows, and technology-enabled operations through its proprietary platform, Sowaka OS.
The role
The Assistant Manager, Import and Logistics is an operational role responsible for pharmaceutical import execution and customs coordination across our import ports, with a secondary responsibility for supporting downstream dispatch and delivery coordination pan-India. You'll work closely with suppliers, freight forwarders, customs brokers (CHAs), QA and RA stakeholders, cold-chain providers, warehouse operators, and courier partners to keep the import-to-delivery journey compliant, documented, and on schedule. This is a founding-team, hands-on execution role, building and personally owning these workflows from the ground up.
What you'll do:
Import and Customs Operations
Coordinate purchase order execution and verify shipment documentation (Co A, Co C, CPP, invoices, packing lists) with suppliers and distributors
Maintain supplier and distributor records, including licenses, GDP certifications, and approved product lists
Coordinate cold-chain and freight requirements, shipment routing, and in-transit visibility with freight forwarders pan-India
Coordinate customs clearance activities with Customs House Agents (CHAs), including duty payment and shipment release
Support transfer of cleared stock into approved warehouse, SEZ, or bonded storage, and maintain batch, expiry, and inventory records
Proactively escalate shipment deviations, temperature excursions, or documentation gaps
Logistics and Dispatch Support
Support dispatch authorization and last-mile courier coordination following QA and operational release
Track delivery status, proof of delivery (POD), and shipment milestones; escalate delivery delays or cold-chain concerns
Coordinate with clinical and operational stakeholders on delivery confirmation and reorder/continuity support
Documentation and Compliance
Maintain audit-ready import, customs, and logistics records within Sowaka OS and other approved systems
Coordinate closely with RA and QA stakeholders on documentation requirements and operational readiness
Support KPI tracking and reporting across import and downstream logistics workflows
Who should apply
This role is best suited for candidates who enjoy operational coordination across import, logistics, and compliance; are highly detail-oriented, organized, and process-driven; take ownership of shipment and delivery follow-through; are comfortable coordinating multiple vendors and stakeholders simultaneously; and are excited to help build a globally scalable healthcare operations platform.
What you'll need:
4+ years of experience in pharmaceutical import logistics, customs clearance, freight forwarding, or related regulated environments
Hands-on, personal handling of import documentation and customs execution workflows
Familiarity with cold-chain pharmaceutical logistics and shipment monitoring requirements
Working exposure to last-mile or downstream delivery coordination
English and at least one additional Indian regional language (Hindi, Marathi, or equivalent)
Strong written and verbal communication skills in English
Preferred
Experience with CDSCO Named Patient Program (NPP), compassionate use, or Form 12 A/12 B/20 B/21 B documentation
Exposure to SEZ or bonded warehouse operations
Familiarity with GDP-certified logistics providers or pharmaceutical 3 PL operators
Graduate in Pharmacy, Life Sciences, Logistics, or a related field
Growth opportunity
This role offers the opportunity to become part of the foundational operational buildout of a global specialty access platform operating across India and future international markets, with exposure to both international pharmaceutical import operations and downstream patient-linked logistics.