Assistant Manager Motor Claims - Emiratization I Dubai | Financial Services| Orient Insurance PJSC

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long‑term value for customers, communities and partners while building a responsible legacy for future generations.

Job Description

We are seeking a motivated and detail-oriented Motor Claims Executive (Emiratization) to join our Motor Claims team. This opportunity is ideal for fresh graduates who are interested in building a long‑term career in the insurance industry. The successful candidate will support the assessment, processing, and administration of motor insurance claims while ensuring excellent customer service and adherence to company policies and procedures.

What You Will Do (Key Responsibilities)

• Review and process motor insurance claims in accordance with policy terms and company guidelines.
• Verify claim documentation, accident reports, repair estimates, and supporting information.
• Coordinate with customers, garages, surveyors, and internal stakeholders throughout the claims process.
• Monitor claim status and ensure timely settlement within agreed service standards.
• Maintain accurate claim records and documentation within the claims management system.
• Assist in evaluating claim costs and identifying discrepancies or potential fraud indicators.
• Support claim investigations and gather relevant information where required.
• Ensure compliance with regulatory requirements and company policies.
• Respond to customer and stakeholder inquiries in a professional and timely manner.
• Contribute to process improvement initiatives to enhance operational efficiency and customer experience.

Required Skills To Be Successful (Qualification)

• Emiratization with Family Book (Emirati) – Mandatory
• Bachelor's Degree in:
• Finance
• Economics
• Business Administration
• Accounting
• Mathematics
• Statistics
• Or any other related discipline

Experience

• Fresh graduates are encouraged to apply.
• Previous internship experience in insurance, banking, finance, customer service, or operations will be an advantage but is not mandatory.
• Candidates must demonstrate a genuine interest in pursuing a career within the insurance industry.

What Equips You For The Role (Skills Required)

• Strong analytical and problem-solving skills.
• Interest in working with numbers, financial information, and data analysis.
• Excellent verbal and written communication skills.
• Good attention to detail and accuracy.
• Ability to work under pressure and manage multiple priorities effectively.
• Strong organizational and time management skills.Customer‑focused mindset with strong interpersonal skills.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to work independently and collaboratively within a team environment.
• High level of professionalism, integrity, and accountability.

What We Are Looking For

• A keen interest in motor insurance and claims management.
• Strong numerical aptitude and analytical thinking.
• Willingness to learn claims processes, insurance regulations, and industry practices.
• Ability to work in a fast‑paced environment and meet service deadlines.
• Passion for building a long‑term career within the insurance sector.

About Orient Insurance PJSC

Orient Insurance Company commenced operations in 1982 as a part of the reputed Al-Futtaim Group and has since recorded a progressively steady growth. The Company is counted among the leaders in the UAE insurance market. Orient Insurance Company has a paid‑up capital of AED 500 Million which is the highest in the insurance industry in UAE. With head office in Dubai, the company serves its clientele through an extensive branch network in Jebel Ali, Abu Dhabi, Al Ain, Sharjah and Ras Al Khaimah in UAE, Muscat in Sultanate of Oman, Riyadh in Kingdom of Saudi Arabia and Bahrain.

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