Description
POSITION SUMMARY
The Assistant Manager Events Planning is responsible for managing the full lifecycle of events from post-contract handover to on-site execution and post-event follow-up. The role bridges sales operations and client relations by ensuring that all contracted events (trainings conferences groups social events gala dinners and more) are delivered position requires a dynamic professional who is equally comfortable on the operations floor in front of a computer and on the phone ensuring every detail is captured communicated and executed. The Assistant Manager Events Planning acts as the main point of contact for clients after the Events Booking Centre (EBC) handover coordinating rooming lists event orders schedules and special requirements while maintaining strong communication with internal departments. Delivering flawless events that maximize guest satisfaction revenue and brand reputation is at the core of this role.
Policies and Procedures
- Maintain confidentiality and safeguard guest privacy and company assets.
- Ensure adherence to LSOPs related to contracts payments guarantees and release policies.
- Uphold Marriott brand standards and professional appearance at all times.
Event Coordination
- Receive and manage handovers from the Events Booking Centre with signed contracts and event details.
- Prepare review and update rooming lists Banquet Event Orders (BEOs) and function sheets in Opera or related systems.
- Serve as the clients key contact for all event-related communication from planning stages until event conclusion.
- Conduct detailed pre-event meetings with clients and relevant departments to align expectations and execution.
- Be actively present on the floor during events to oversee setup execution and service delivery.
Guest Relations
- Provide proactive and responsive client communication via email phone and in person.
- Anticipate guest needs and ensure seamless event delivery.
- Address and resolve guest concerns promptly using Marriotts service recovery tools
Communication & Collaboration
- Liaise with Sales Events Booking Centre Banquets Culinary Front Office and other operational departments to ensure flawless execution.
- Share event details and updates clearly and on time with all stakeholders.
- Draft proofread and distribute accurate BEOs memos and schedules.
Operations Support
- Supervise event setup and service in coordination with Banquets and Culinary teams.
- Monitor event timelines to ensure adherence and smooth transitions between sessions.
- Support departmental reporting billing accuracy and post-event feedback collection.
Analytical Skills
- Attention to Detail
- Time Management
- Multi-Tasking Abilities
- Planning and Organizing
Interpersonal Skills
- Customer Service Orientation
- Teamwork and Collaboration
- Effective Listening
- Conflict Resolution
Communications
- Professional Phone & Email Etiquette
- English Language Proficiency
- Writing Reading and Proofreading Skills
- Arabic language is preferred
Personal Attributes
- Dependability and Integrity
- Positive Attitude and Initiative
- Professional Presentation
- Resilience under Pressure
Organization
- Attention to Detail
- Time Management
- Multi-Tasking Abilities
- Planning and Organizing
Technical Skills
- Opera (PMS & Sales & Catering)
- SfaWeb / MI Sales Companion
- Microsoft Office Suite
- Cvent or other event management platforms
PREFERRED QUALIFICATIONS Education High school diploma/G.E.D. equivalent; hospitality degree preferred
Related Work Experience At least 2 years of related work experience
Supervisory Experience No supervisory experience is required
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills Marketing,Catering,Organizational skills,Hospitality Experience,Management Experience,HubSpot,Event Planning,Events Management,Project Management,Event Marketing,Leadership Experience,negotiation
Employment Type : Full-Time
Experience: years
Vacancy: 1