- To ensure that the monthly forecasted food and beverage revenue figures are achieved.
- To strictly adhere to the established operating expenses and that all costs are controlled.
- To participate in the formulation of the Annual Operating Budget in determining room service projected revenues and expenses operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
- To ensure that the Room Service section is managed efficiently according to the established guidelines.
- To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
- To assign responsibilities to subordinates and to check their performance periodically.
- To assist in the operation and be visible during peak times.
- To establish and strictly adhere to the par stocks for all operating equipment and supplies to ensure that the room service is adequately equipped.
- To carry out Monthly quarterly biyearly yearly inventory of operating equipment.
- To conduct and assist the Stewarding Manager in monthly inventory checks on all operating equipment and supplies.
- To control the requisitioning storage and careful use of all operating equipment and supplies.
- To conduct daily preshift briefings to Heartists on preparation service and menu.
- To attend all meetings as required by F&B Management.
- To prepare and participate in the Monthly Objective Review.
- To undertake any reasonable tasks as assigned by the direct Manager.
- To attend twice a month Food and Beverage Meeting and Daily Operations Meeting.
- To liaise with the Kitchen and Beverage department on daily operation and quality.
- To handle all guest complaints requests and enquiries on food beverage and service.
- To establish a rapport with guests maintaining good customer relationship.
- To ensure that the room service cashiering procedures are strictly adhered.
- To ensure a supervisor is always available on duty including mini bar.
Remote Work :
No
Employment Type :
Full-time
Key Skills Information Systems,Computer Data Entry,ASP.NET,CRM,ACCA,Branding
Experience: years
Vacancy: 1
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