Assistant Reservations Manager

Application Deadline: 15 September 2026Department: Revenue & Reservations Location: Qatar - Doha

Description

the Assistant Reservations Manager directly oversees day-to-day reservation operations while serving as the primary operational extension of the Director of Revenue Management.

In this dual-focused role, you will lead the reservation agents, manage day-to-day inventory and booking flows, and directly execute the strategic yield decisions, pricing tactics, and distribution controls set by the Director of Revenue Management.

Key Responsibilities

• Departmental Leadership & Daily Operations Serve as the operational head of the reservations department, managing daily workflows, shift handovers, and agent schedules.


• Supervise, coach, and train reservation agents on booking procedures, phone etiquette, and strategic upselling tactics.


• Act as the direct liaison for escalated guest inquiries, complex bookings, VIP reservations, and group rooming lists.


• Maintain high standards of data entry accuracy across all reservations to ensure clean revenue tracking and reporting.


• 2. Direct Revenue Strategy Execution Work directly with the Director of Revenue Management to implement daily rate changes, yield strategies, and stay controls (Min LOS, CTA/CTD) across the PMS, CRS, and OTAs.


• Monitor daily inventory, room availability, and overbooking thresholds to optimize occupancy and prevent revenue spoilage.


• Conduct regular rate parity checks across OTAs and metasearch channels, taking immediate action to address and resolve pricing discrepancies.


• Manage group blocks, cut-off dates, deposit tracking, and billing details in close coordination with Sales and Revenue Management.


• 3. Channel & System Administration Ensure seamless, error-free connectivity between the PMS, Channel Manager, CRS, and third-party booking channels.


• Audit daily reservations for proper market segmentation, origin coding, rate code mapping, and travel agency commission structures.


• Assist the Director of Revenue Management in setting up new promotions, rate plans, and packages across all distribution platforms.


• 4. Reporting & Communication Compile daily pickup reports, pace updates, denial/cancellation logs, and call conversion stats for the Director of Revenue Management.


• Active participation in weekly revenue strategy meetings, providing operational feedback on booking pace, market trends, and lead times.

Skills, Knowledge and Expertise

• Experience & Knowledge Education: Diploma or Bachelor’s degree in Hospitality Management, Business, or a related field.


• Experience: 3+ years in hotel reservations or front desk, including at least 1–2 years in a supervisory or senior capacity.


• Tech Proficiency:
  
  
  
  • Property Management Systems (e.g., Opera PMS, Cloudbeds, Mews).
  
  
  • Central Reservation Systems (CRS) and Channel Managers (e.g., Site Minder, Rate Gain).
  
  
  • OTA Extranets (Expedia Partner Central, Booking.com Partner Hub) and GDS processes.
  
  
  • Intermediate‑to‑advanced Microsoft Excel / Google Sheets for reporting
  
  
  
  

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