Assistant Reservations Manager

Assistant Reservations Manager

Application Deadline: 15 September 2026

Department: Revenue & Reservations

Employment Type: Permanent - Full Time

Location: Qatar - Doha

Description

the Assistant Reservations Manager directly oversees day-to-day reservation operations while serving as the primary operational extension of the Director of Revenue Management .

In this dual-focused role, you will lead the reservation agents, manage day-to-day inventory and booking flows, and directly execute the strategic yield decisions, pricing tactics, and distribution controls set by the Director of Revenue Management.

Key Responsibilities

• Serve as the operational head of the reservations department, managing daily workflows, shift handovers, and agent schedules.
• Supervise, coach, and train reservation agents on booking procedures, phone etiquette, and strategic upselling tactics.
• Act as the direct liaison for escalated guest inquiries, complex bookings, VIP reservations, and group rooming lists.
• Maintain high standards of data entry accuracy across all reservations to ensure clean revenue tracking and reporting.
• 2. Direct Revenue Strategy Execution
• Work directly with the Director of Revenue Management to implement daily rate changes, yield strategies, and stay controls (MinLOS, CTA/CTD) across the PMS, CRS, and OTAs.
• Monitor daily inventory, room availability, and overbooking thresholds to optimize occupancy and prevent revenue spoilage.
• Conduct regular rate parity checks across OTAs and metasearch channels, taking immediate action to address and resolve pricing discrepancies.
• Manage group blocks, cut-off dates, deposit tracking, and billing details in close coordination with Sales and Revenue Management.
• Ensure seamless, error-free connectivity between the PMS, Channel Manager, CRS, and third-party booking channels.
• Audit daily reservations for proper market segmentation, origin coding, rate code mapping, and travel agency commission structures.
• Assist the Director of Revenue Management in setting up new promotions, rate plans, and packages across all distribution platforms.
• Compile daily pickup reports, pace updates, denial/cancellation logs, and call conversion stats for the Director of Revenue Management.
• Active participation in weekly revenue strategy meetings, providing operational feedback on booking pace, market trends, and lead times.

Skills, Knowledge and Expertise

• Education: Diploma or Bachelor's degree in Hospitality Management, Business, or a related field.
• Experience: 3+ years in hotel reservations or front desk, including at least 1-2 years in a supervisory or senior capacity.
• Tech Proficiency:
  • Property Management Systems (e.g., Opera PMS, Cloudbeds, Mews).
  • Central Reservation Systems (CRS) and Channel Managers (e.g., SiteMinder, RateGain).
  • OTA Extranets (Expedia Partner Central, Booking.com Partner Hub) and GDS processes.
  • Intermediate-to-advanced Microsoft Excel / Google Sheets for reporting

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