Assistant Store Manager - SAKS
The Assistant Store Manager partners closely with the Store Manager to drive business development aligned with Max Mara’s brand strategy. This role is key in achieving sales goals, building a motivated team, and ensuring exceptional customer experiences while supporting overall store operations within the leased Saks environment.
Core Responsibilities:
Customer Service
- Support associates with client service challenges and reinforce clienteling best practices
- Help build and maintain a loyal local clientele and continuously grow new clients
Staff Development
- Use training and coaching to elevate team knowledge and performance
- Manage ongoing performance to consistently meet sales and KPI targets
- Lead by example and maintain strong floor presence
- Assist in creating a positive, motivating work environment
Operations
- Assist in driving the store’s success according to brand objectives
- Maintain inventory control following company policies to minimize shrink
- Support financial goals by managing expenses, gross margin, and sell-through
- Ensure optimal stock levels for maximum sales growth
Store Visuals
- Uphold merchandise presentation standards as directed by the visual department
- Maintain and communicate strong product knowledge
- Consistently represent and uphold the Max Mara brand image
Human Resources
- Assist the Store Manager with recruiting and onboarding new team members
- Supervise store personnel, ensuring adherence to company policies and procedures
- Communicate effectively with the store team, peers, and corporate office
Additional Duties
- Perform other tasks as assigned to support store and brand success
Required Skills and Education
- BA preferred but not required
- Minimum 3-5 years retail management experience; luxury RTW preferred
- Strong interpersonal, organizational, and communication skills
- Ability to work independently and collaboratively
- Proficient with relevant computer systems
- Skilled in conflict management and resolution
Max Mara is an Equal Opportunity Employer. M/F/D/V
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