Job Description
To ensure an effective and smooth translation of customer needs into new initiatives, helping businesses implement technology solutions in a cost-effective way by determining the Business requirements and communicating/present them clearly to stakeholders and technical team in addition to contribute on the design/review of test cases and process change requests
Responsibilities
- Managing the activities of maintaining the CSI register, Initiative register and service review reports
- Identify key stakeholders to understand where and how the stakeholders will contribute to each initiative.
- Document any concerns and weaknesses as pain points in the CSI register to start managing their continual improvement lifecycle.
- Define and document existing business processes and help to manage their continual improvement.
- Categorize and define the impact of each of the pain points in order to come up with a prioritized list of issues to analyze and benchmark.
- Define specific initiatives aimed at improving the pain points, based on the results of process evaluations and analysis.
- Prioritize the initiatives based on their impact and urgency and obtain approval from key stakeholders to start the requirements elicitation process.
- Delivery of business improvement projects to agreed quality and time, ensuring key stakeholders are engaged and involved at all relevant stages.
- Validate the business outcomes with the key stakeholders, then re-evaluate and continuously monitor the applied changes to identify opportunities for improvement.
- Identify and deliver service improvement activity through employing process improvement methodologies.
- Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
- Prepare technical reports by collecting, analyzing and summarizing information and trends
- Perform periodical reviews and analyses of current processes using operational metrics and reports.
- Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
- Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
Qualifications
- Bachelor’s Degree from an accredited college or university.
- 2+ years of relevant work experience in highly analytical roles (customs, consulting, investment banking, product analytics, etc.)
Behavioral Skills
- Written and verbal communication, including technical writing skills
- A friendly professional demeanor and ability to excel in a team oriented environment
- Strong proficiency with Microsoft Office suite especially Excel; Basic VB knowledge preferred
- Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
- Excellent communication and organizational skills
- Ability to manage time effectively, set priorities and meet deadlines
- Ability to learn and adapt to change
About Malomatia
ABOUT US
malomatia is a leading Qatar-based IT services and solutions provider, bringing together top Qatari and international talent to deliver innovative, end-to-end technology solutions that empower clients to achieve their strategic goals.
Our mission
Empowering Qatar’s businesses and governments to leap into the digital future with agile, knowledge-driven solutions.
Our vision
To become Qatar’s trusted knowledge partner in digital transformation, disrupting industries, shaping the future, and building a world-class tech ecosystem.
Driving change that makes a real impact
Since 2008, malomatia has been driving Qatar’s digital transformation through innovative, ISO-certified IT solutions. With expertise across key public and private sectors, we empower the nation’s vision with advanced services in cloud, cybersecurity, AI, and contact center excellence, elevating the role of technology in shaping Qatar’s sustainable future.
About The Team
Established in 2008, malomatia is a Qatari leader in IT services and digital transformation. We serve key sectors including Government, Healthcare, Education, Customs, and Transportation, delivering impactful solutions that support national development goals. Powered by a diverse team of skilled Qatari and international IT professionals, we deliver innovative, high-value digital solutions tailored to the unique needs of our clients.
Our mission is to inspire customers to thrive through digital excellence, and we envision becoming the trusted partner of choice in building a smarter society through technology and talent. We are driven by core values that define our culture and approach: ownership, integrity, empathy, teamwork, transparency, agility, excellence, trust, and innovation.
Join us in shaping the future of technology in Qatar
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