Job Summary
As an Associate Client Manager at Cigna Healthcare you will be responsible for managing and nurturing client relationships ensuring their satisfaction and promoting our services to meet their healthcare needs. This role is pivotal in driving client success and maintaining the high standards of service that Cigna is known for.
Key Responsibilities
Work hand in hand with the Corporate Client Manager to proactively manage and negotiate renewal executing annual renewal strategy and optimizing profitability.
Peer review of the Renewal Proposal Installation documents final rates and TOBs.
Support in preparing analysing and presenting Quarterly Claims Reviews and Member Orientation sessions.
Must have an excellent understanding of all Compliance requirements in the GCC and proactively identify any Compliance risk for your brokers/clients.
Take the lead in daytoday enquiries for assigned portfolio working with internal stakeholders to resolve issues and escalations in agreed timelines.
Look for growth opportunities throughout the year with existing groups.
Work closely with existing clients to ensure their needs are met and to be an ambassador for Cigna
Develop effective and close working relationships with intermediaries that are retained by Cigna clients to ensure their continued support
Liaise with Legal Services/Marketing to produce high quality client literature
Take ownership of Personal Development to improve knowledge experience and skills of self
Feedback on client and market information to other teams in the business
Support development of Cignas product proposition
Liaise with Customer Services and Healthcare Services teams to ensure clients receive excellent service and any service issues are dealt with rapidly and professionally
Participate in strategic meetings on profitability success and challenges.
Facilitate the renewal process and onboarding process in conjunction with the Operation Team.
Liaise with billing credit control & broker/client contacts on invoice review and fixing discrepancies and support in collecting the Outstanding Premiums.
Qualifications/Requirements:
UAE National with family book
Bachelors degree in Business Administration Marketing Healthcare Management or a related field.
Proven experience in client management preferably in the healthcare or insurance industry.
Strong interpersonal and communication skills.
Excellent problemsolving abilities and attention to detail.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
Preferred Skills
Knowledge of the UAE healthcare market and regulations.
Fluency in Arabic and English.
Experience with CRM software.
Highly motivated and organized with a flexible approach
Works well under pressure
Confident public speaker/presenter
Excellent communication skills written and verbal
Strong interpersonal skills
Maintains a positive working relationship with teammates peers as well as external clients and brokers
Ability to take ownership and demonstrate initiative
Ability to deal with diverse cultures and have influential selling and positioning skills.
Detailoriented and able to work independently to manage multiple simultaneous projects.
Passion for Health and Wellbeing and Customer Centricity.
Ability to define and resolve complex claims resolve multiple problems throughout the day and be able to recommend a resolution for each problem
Highly organized able to multitask and handle high priority issues while working independently
Technology savvy. Advanced user of Microsoft Office applications.
Good business/product knowledge
Basic leadership and management skills
Critical Thinking
Benefits
Comprehensive health and wellness benefits.
Professional development opportunities.
Inclusive and dynamic work environment.
About Cigna Healthcare
Cigna Healthcare a division of The Cigna Group is an advocate for better health through every stage of life. We guide our customers through the health care system empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
Required Experience:
Manager
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