Associate director – catalogue automation

Associate Director – Catalogue Operations | AI & Automation

Opportunity to travel to and work with teams across the US, UK & Australia as the function scales.

Build the next generation of Catalogue Operations at Amber

At Amber, we're transforming how students find and book accommodation. With 4,000+ properties across 10+ countries, catalogue accuracy, pricing, availability and content directly impact customer experience, conversion and revenue.

We're looking for an Associate Director – Catalogue Automation & Operations to build a high-scale, AI-first catalogue operation combining people, process, data and technology.

What You'll Own

Lead a 60+ member global Catalogue Operations team, including ~5 managers. Own catalogue accuracy, content, inventory, pricing and availability across global markets. Transform manual operations through AI, automation and intelligent workflows. Leverage AI/LLMs, APIs, web scraping, data validation, reconciliation, anomaly detection and automated monitoring. Partner with Product, Engineering and Data to take automation initiatives from concept to production. Build an exception-based operating model, enabling automation to handle repetitive work while teams focus on complex cases. Own productivity, SLAs, quality, capacity, cost and operational governance. Build data-driven visibility into accuracy, productivity, automation coverage and manual effort reduction. Drive continuous improvement and build a scalable operating model for Amber's global growth.

What We're Looking For

7–14 years of experience in Catalogue, Content, Inventory, Marketplace, Data or Operations. Experience managing large, multi-layered teams. Proven track record in operations transformation, automation and process redesign. Strong experience partnering with Product, Engineering and Data teams. Strong understanding of catalogue/inventory quality and operational excellence. Exposure to AI/Gen AI, APIs, data ingestion, web scraping or workflow automation is highly preferred. Strong analytical, problem-solving and stakeholder management skills. A builder mindset — someone who can turn complex, high-volume operations into scalable, measurable systems.

Ideal Background

E-commerce | Marketplaces | D2 C | Consumer Tech | Travel Tech | Food Tech | Quick Commerce | OTA

Why This Role?

This is an opportunity to build, not just manage:

Lead a 60+ member global function Build an AI-first Catalogue Operations model Operate across 10+ countries and 4,000+ properties Directly influence customer experience, conversion and revenue Transform operations through AI and automation Work closely with Product, Engineering and Data Travel and work with global teams across the US, UK & Australia Build systems and processes that scale with Amber's global growth

If you've scaled catalogue or marketplace operations and are excited about using AI and automation to fundamentally rethink how operations work, we'd love to hear from you.