Monitor servers network devices applications cloud services databases and storage infrastructure using enterprise monitoring tools Continuously monitor system availability performance capacity and service health Identify validate and analyze monitoring alerts and events to distinguish genuine incidents from false positives Perform first-level troubleshooting and conduct initial impact assessments Create update track and manage incident tickets within the IT Service Management ITSM platform Escalate incidents to the appropriate resolver groups in accordance with defined service-level agreements SLAs and escalation procedures Monitor infrastructure metrics including CPU utilization memory consumption disk usage network connectivity service availability application response URL availability and related performance indicators Coordinate with Infrastructure Network Cloud Database Security and Application Support teams to facilitate incident resolution Participate in major incident management activities bridge calls and operational communications when required Prepare daily operational status reports monitoring summaries shift handover reports and dashboard updates Maintain operational documentation standard operating procedures SOPs runbooks and knowledge base articles Ensure compliance with organizational monitoring standards operational processes security policies and service-level agreements Support continuous improvement initiatives related to monitoring alert management incident response and operational efficiency Ensure timely communication and escalation of critical incidents to relevant stakeholders Work as part of a 24 7 shift operation and support business continuity requirements
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Zohorecruit
Zohorecruit
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