Job Title: Associate Relationship Officer
Job Location: Dubai, United Arab Emirates
Date Posted: 21 October 2026
Job Reference/ID: 4693
Job Description / Role:
Provide end-to-end operational and service support to the coverage team within Community Banking.
The Relationship Officer ensures seamless execution of account opening, maintenance, and service-related activities for the assigned portfolio, while maintaining high service standards, documentation accuracy, and compliance with internal policies and regulatory requirements.
Key Responsibilities:
- Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.
- Manage end-to-end processing of account opening, maintenance, and service requests for portfolio clients.
- Review and prepare documentation, ensuring completeness, accuracy, and compliance with internal and regulatory requirements.
- Coordinate with internal departments (Operations, Compliance, Legal, Risk, etc.) to ensure timely execution of client requests.
- Support KYC/ODD updates, RIM alignments, licensing documentation, and client profile maintenance.
- Handle client routine enquiries within agreed turnaround times and elevate complex issues when required.
- Assist in complaint follow-up and resolution tracking.
- Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.
- Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.
- Escalate risks, documentation gaps, or compliance concerns to the Regional Manager.
Experience Required:
- Intern in customer service or administrative role (Preferably in banking)
Education Qualifications:
Skills Required:
- Basic knowledge of banking products and services.
- Attention to detail and quality control mindset.
- Strong coordination and follow-up skills.
- Customer focused and solution-oriented approach.
- Efficient and effective Computer & MS Office skills (Word, Excel, PowerPoint).
- Ability to work effectively in a team environment.
- Awareness of AML & Compliance related matters (training will be provided).
- Very good time Management, Planning, Organizing accomplishing tasks against deadlines
Employment / Job Type: Full Time
About the Company:
Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.
Company Industry: Banking
Department / Functional Area: Community Banking
Closing Date: 22 November 2026
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