About Officeworks:
Officeworks’ purpose is “we bring big ideas to life at low prices”. It’s how we create shared value for customers, team members, suppliers, communities and shareholders.
We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create, and Geeks2 U.
Our products and services provide solutions to our diverse range of customers across Australia from households, students, small to large sized businesses, governments and schools.
Our culture is built on beginning with customer, doing the right thing, executing with accountability, and leading with ambition. We are one team who are proud to “wear the blues” and deliver for our customers.
We are an inclusive, forward-thinking organization where diverse perspectives enable innovation, continuous improvement and better outcomes for our customers and teams. The work we do plays an important role in helping Australians work, learn, create and connect.
About the Commercial Function:
The Commercial team sits at the heart of Officeworks’ growth agenda. This function brings together customer needs, product innovation, services, supplier partnerships, merchandise planning, and channel growth to shape what Officeworks sells, how it competes, and the value it delivers across Retail, B2 B, Government, and Education. This is a unique opportunity to contribute to one of the business’s most commercially impactful areas.
The team plays a key role in evolving Officeworks’ product and service offering, accelerating growth in high-potential channels (such as B2 B and Education), expanding private label and exclusive ranges, strengthening supplier partnerships, and unlocking emerging category opportunities across areas like technology, gaming, mobility, VR, print, installation, telco, and managed services.
You will help build commercial capability from the ground up, shaping scalable ways of working, strengthening planning and decision-making, and driving outcomes that impact sales, margin, customer experience, inventory performance, and long-term growth.
These roles are best suited for people who enjoy:
Thriving in a growth-focused retail environment where commercial decisions directly influence customers, sales, margin, and competitiveness
Contributing to key growth areas, including B2 B, Education, Government, private label, exclusive products, and emerging categories
Using insights (customer, competitor, category, supplier, financial, inventory) to identify opportunities and inform decisions
Collaborating cross-functionally to turn commercial strategy into practical outcomes.
Our Values:
Our values shape the way we work, our behaviours and how we interact with each other, our customers, suppliers and communities.
We begin with customer:
We start with our customer’ needs in every decision.
We offer simple, helpful and affordable solutions.
We listen, learn and continuously improve.
We do the right thing:
We lead with integrity and care for our team communities and planet.
We work together safely and treat everyone with respect, inclusion, and trust.
We collaborate across teams and think Officeworks-wide.
We execute with accountability:
We are accountable for our decisions, actions, results, and mistakes.
We stay across the details and focus on delivering what matters.
We move with pace and agility to deliver outcomes.
We lead with ambition:
We set bold ambitions that help us to win and transform.
We are courageous with new ideas.
We focus on transformation, not incremental steps.
Why this role exists:
The Associate Systems & Reporting Analyst provides hands-on technical and operational expertise to build, optimize, and maintain standardized merchandise reporting and business-critical planning solutions across the Commercial function. The role exists to support current operational reporting and merchandise planning workflows while developing more scalable, automated enterprise solutions.
Operating as a key interface between Commercial users and Technology teams, the role translates complex business requirements into robust reporting outputs and system capabilities. It ensures high data quality, reliable tool availability, and disciplined change control, reducing manual effort across category operations without compromising operational controls or reporting integrity.
Where you will make a difference:
In this role you will:
Standardized Reporting Delivery:
Build, enhance, and distribute standardized merchandise reporting suites to support commercial decision-making across Category Management and Commercial leadership.
Extract, transform, and validate commercial data from core enterprise platforms including SAP, STIBO/PIM, and Snowflake.
Advise commercial business users on data interpretation, dashboard functionality, and underlying merchandise data structures.
Ensure all priority reporting outputs are delivered with high accuracy and strictly within agreed service level agreements (SLAs).
Systems Optimization and Scalable Development:
Analyze existing merchandise reporting workflows and system processes to identify performance bottlenecks and technical limitations.
Partner with Commercial users to capture, refine, and document clear technical and functional requirements for next-generation reporting solutions.
Contribute to the design, testing, and deployment of scalable enterprise reporting architectures and automated data pipelines.
Coordinate with external implementation partners and internal analytics teams to migrate legacy reporting routines into scalable cloud-based environments.
Merchandise Planning Tool Stewardship:
Act as the primary technical steward for the existing Excel-based merchandise planning tool until a permanent enterprise solution is implemented.
Maintain data models, complex formulas, VBA scripts, and data connections supporting ongoing category planning cycles.
Apply disciplined documentation, testing, and version change control to protect model integrity and prevent data corruption.
Provide direct operational support and troubleshooting to Category Planning teams during critical trading and budgeting rhythms.
Data Governance and System Support:
Enforce rigorous data quality controls, validation checks, and data governance frameworks across all commercial reporting deliverables.
Coordinate directly with Technology and Data teams to log, track, and resolve system defects, pipeline failures, and platform incidents.
Monitor merchandise system availability and report issue-resolution metrics to maintain service standards.
Document end-to-end system workflows, data dictionaries, standard operating procedures, and user training guides
Continuous Improvement and Workflow Automation:
Identify recurring manual routines across commercial workflows and engineer automated solutions to release operational hours.
Utilise SQL, Python, or advanced Excel techniques to streamline data extraction, transformation, and reporting routines.
Evaluate dashboard usage metrics and optimize query performance to reduce platform processing cycle-times.
Maintain scalable templates and automated data pipelines that sustain operational efficiency and data quality.
Who you will be working with:
Commercial Leadership and Category Teams: Partner with Commercial leaders, Category Management, and Category Planning to define reporting requirements, advise on data interpretation, and support business-critical planning tools.
Financial and Operational Partners: Collaborate with Finance teams to align financial data structures, reporting metrics, and commercial performance inputs.
Technology and Data Teams: Coordinate closely with Technology and Data partners to resolve system defects, conduct user acceptance testing, manage data pipelines, and deliver system enhancements.
External Platform and Vendor Partners: Work alongside external software, reporting, and implementation partners (including STIBO/PIM, SAP, and Snowflake) on technical integration and support.
What success looks like:
Reporting Accuracy and SLA Delivery: High reporting accuracy and data-quality rates achieved, with priority commercial reporting consistently delivered within agreed SLAs.
System Availability and Defect Resolution: High merchandise system and planning-tool availability maintained, achieving swift issue-resolution times and minimal defect rates.
Workflow Automation and Capacity Release: Measurable user hours released across commercial teams through reporting enhancements, process automation, and system improvements.
Scalable Solution Transition: Successful development and transition toward scalable reporting solutions, supported by disciplined documentation, testing, and change control.
Demonstrates behaviours aligned to Officeworks’ values, contributing to a respectful, inclusive and high-performing culture.
How you will lead:
Individual Contributor:
Lives our Officeworks values and behaviours
Proactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behaviour
Operates in line with applicable Officeworks company policies and Code of Conduct
Demonstrates a strong sense of personal accountability and curiosity to learn and develop
Contributes to an inclusive and respectful environment where diverse perspectives are valued and everyone feels safe to speak up and belong
Qualifications and work experience:
Essential :
Education : Relevant tertiary qualification in Information Systems, Data, Analytics, Business, Commerce or a related discipline (or equivalent practical merchandise reporting experience).
Experience :
3–5+ years of experience in reporting, analytics, business systems, or merchandise planning support within a corporate environment.
Domain Knowledge : Strong knowledge of merchandise reporting, data structures, category metrics, and retail system workflows.
Technical Mastery : Advanced Excel capabilities, including complex data analysis, formula modelling, and data visualization skills.
Querying and Extraction : Proficiency in SQL for data extraction and querying, with working knowledge of Python for data analysis and automation.
Solution Maintenance : Practical experience maintaining and improving business-critical reporting solutions and Excel-based planning tools.
Governance and Support : Working knowledge of data quality, controls, testing methodologies, requirements gathering, and system support.
Systems : Familiarity with enterprise data platforms and merchandise systems including SAP, Snowflake, and STIBO/PIM platform.
Preferred:
SQL, Python, or relevant business intelligence and analytics platform training or certifications.
Hands-on experience with Snowflake cloud data platform, SAP ERP/S4 HANA, or STIBO/PIM software architectures.
Prior experience within omnichannel retail, consumer goods, or fast-paced commercial trading environments